Sales Manager - Beverly Hills
Company: Neiman Marcus Group, Inc.
Location: Beverly Hills
Posted on: March 7, 2023
Job Description:
Job Description - Sales Manager - Beverly Hills (2300319) Job
Description Sales Manager - Beverly Hills - ( 2300319 ) Description
NEIMAN MARCUS GROUP NeimanMarcus Group (NMG) has been the premier
destination for luxury fashionand goods, superior service, and an
elevated retail experience for morethan a century. Today, 9,000
associates contribute to the success ofNMG's brands: Neiman Marcus,
Bergdorf Goodman, Last Call, and Horchow.There are 38 full-line
Neiman Marcus stores in cosmopolitan marketsacross the United
States and a sophisticated digital platform thatattracts shoppers
worldwide. Bergdorf Goodman operates two stores inlandmark
locations on Fifth Avenue in New York City andBergdorfGoodman.com,
catering to loyal luxury customers globally. NMGalso owns five Last
Call stores and Horchow.com, an e-commerce site thatoffers premium
furniture and home decor. Asan organization, NMG is on a
transformational journey to become thepreeminent luxury customer
platform. NMG continues to deliver the bestintegrated customer
experience and has evolved the business to succeedin the
ever-changing retail landscape. NMG is a relationship business.What
differentiates the organization from other luxury retailers are
itsunique assets: a strong store footprint, the most
knowledgeableassociates, an engaging online experience, solid brand
partnerships,innovative digital and in-store experiences, the most
loyal luxurycustomer base, and a strong balance sheet. Ourcustomers
will always be at the center of everything NMG does. Thecompany
continues to reinvest in new technologies that enhance thecustomer
experience. NMG meets customers where they are. NMG's goal isto
offer customers a seamless experience across its stores, online,
andremote digital selling. NMG'spriority is to develop a highly
engaged and high-performing team whereeveryone belongs. The
business attracts and retains best-in-class talentthrough unique
offerings provided to associates in addition to standardemployer
benefits. These include an innovative way of working,associate
discounts on merchandise, tuition reimbursement, associatehardship
fund, and paid time off to volunteer, to name a few. - Aspart of
NMG's Environmental, Social, Governance (ESG) work, theorganization
is focused on driving its core value of being "All Heart."NMG is
also assessing its current environmental and social impact
whiledeveloping a three-year plan to lead the luxury industry in
itscommitment and transparency to environmental and social
sustainability.NMG strives to become an employer of choice, driven
by a culture ofBelonging. A dedicated team focuses on this journey,
directly impactinghow NMG conducts business throughout the
workforce, workplace, andmarketplace dimensions. NMGhas incredibly
passionate and committed corporate and store associates.NMG offers
associates an environment where everyone feels welcomed,nurtured,
and empowered. Our associates are the heart of NMG. As
anorganization, NMG leads with love - love for customers, love
forassociates, and love for brand partners. Summary Statement: The
Sales Manager is responsible for the sales experience of a Neiman
Marcus store department(s), facilitating partnerships across
functions, driving team towards goals, and leveraging team skills
to build a customer-driven sales experience, all while being a
steward of Neiman Marcus. -Responsibilities & DutiesBusiness
Ownership
- Drives towards the achievement of maximum sales and growth in
line with company vision and values in partnership with other
functional leads for department
- Oversees all aspects of merchandise and communications with
merchant and vendor partners (e.g., presentation, returns,
damages)
- Manages team execution, anticipating and adjusting for risks
and roadblocks to maintain operational excellence within
department(s)
- Provides input on strategic objectives for the store and sets
priorities accordingly by department
- Reviews business with applicable Buyers for department and
discusses action plans that will yield positive results
- Establishes plans and strategies in partnership with Client
Development Lead(s)
- Develops understanding of and analyzes internal and external
customer behaviors, trends, and preferences, adjusting processes
and standards accordingly (e.g., focus programs)
- Plans and executes departmental budgets and ensures guidelines
are being followed to minimize operating expenses and maximize
revenue
- Supports audit compliance to enforce department and stockroom
controls, as applicabl e People
- Manages people, product and placement, and sales promotion
within department
- Recruits, hires, trains, and develops sales team, as
applicable
- Owns Associate performance management, career development, and
coaching as needed
- Recognizes outstanding Associate performance, addresses
opportunities for improvement, and quickly resolves issues
- Communicates expectations for Associate behavior and holds
Associates accountable
- Manages team's daily prioritization of tasks
- Sets goals for team in alignment with department objectives and
supports Associates in achieving them
- Oversees scheduling of department Associates with sensitivity
to promotional calendar and business needs Customer Experience
- Exhibits NMG culture and values, and creates a friendly, upbeat
atmosphere where customer service is consistent with Neiman Marcus
standards
- Partners with Client Development, Brand Experience,
Restaurants, Merchants, and Brands to deliver an extraordinary
customer experience
- Maintains a strong presence on the floor and is aware of what
is happening throughout the day
- Proactively builds positive and productive relationships with
vendors, customers, merchants, etc.
- Builds a cohesive customer service-driven team, overseeing
customer service efforts and escalations
- Partners with functional leads for execution of in-store
selling events
- Seeks to help others by identifying and meeting the needs of
the team, customers, partners, and the community In addition to the
above requirements, manages Alterations team**, Service Ambassador
team, and Customer Service team, as applicable Personal Stylist
Manager*
- In addition to the above requirements, manages Alterations
team** and Personal Stylist team, as applicable **Store leadership
will place Alterations / Sales Support teams as needed in their
specific stores Qualifications Qualifications
- 4-6 years of relevant experience, luxury retail fashion
experience preferred
- Proven track record achieving business results
- History of building, leading, motivating, and coaching teams to
achieve objectives
- Excellent oral and written communication skills
- Strong attention to detail
- "Win together" mentality
- Basic proficiency with MS Office Product Suite, advanced
proficiency preferred
- Certain roles may require standing, bending, climbing stairs,
and lifting and carrying up to 10 pounds
- Associates must be willing to work a flexible schedule based on
business need, which will include evenings, weekends, and
holidays
- Resolves conflicts as soon as they arise, finding common ground
and settling disputes fairly and with minimal disruption
- Structures messages in a clear logical manner using the most
appropriate communication medium
- Responsible for the performance and career development of
direct reports
- Actively recruits and hires quality talent to add to team,
planning for and creating talent bench
- Trains and develops quality talent by supporting team members
in identifying career development goals and opportunities for
growth and exposure
- Evaluates and calibrates performance fairly and provides
feedback with consistent follow-up
- Assures that rewards are tied to objectives and
requirements
- Promotes a positive environment of achievement, recognition,
and celebration
- Serves as a role model by establishing and adhering to high
ethical standards
- Leads team in appropriately enforcing policies and procedures,
ensuring understanding from all Associates
- Speaks with truth and candor, modeling how to challenge the
status quo appropriately
- Empowers and coaches team to take ownership of internal and
external customer problems and resolve them quickly
- Creates a gracious and welcoming environment for internal and
external customers as well as other partners
- Establishes well-thought-out plans and manages execution of
plans, anticipating and adjusting for risks and roadblocks
- Tracks progress against departmental strategies to execute
properly and successfully
- Proactively shares information, best practices, and new ideas
with team to improve business and performance
- Demonstrates strong decision-making skills (e.g., problem
definition, data analysis, hypothesis testing, asking for
input)
- Uses critical thinking skills to analyze problems and to
recommend viable solutions
- Personally champions change initiatives, explaining benefits
and challenges of change to team and others impacted
- Demonstrates a working knowledge and appreciation of the NMG
business and the fashion industry
- Conveys energy and enthusiasm for NMG and personal work
- Adapts personal approach in response to diverse situations and
people
- Responds to unexpected changes in work environment with
creativity and resilience
- Establishes and upholds high personal standards for individual
work and environment
- Maintains a customer-centric mentality versus a solely
store-centric one This job description is not designed to cover or
contain a comprehensive listing of duties, responsibilities, or
activities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or
without notice. Primary Location : United States of
America-California-LOS ANGELES-Beverly Hills-Beverly Hills
Store
Keywords: Neiman Marcus Group, Inc., Beverly Hills , Sales Manager - Beverly Hills, Sales , Beverly Hills, California
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