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Associate Manager, Agent Experience

Company: Compass
Location: Beverly Hills
Posted on: January 15, 2022

Job Description:

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

As an Associate Manager on the Agent Experience team at Compass, you will oversee the agent experience by leading a collaborative cross departmental team providing best-in-class agent support. As an in-house brand ambassador, you will work with regional and market based leaders of our talented teams including marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents' needs and create innovative solutions. You'll develop a nuanced understanding of agents' businesses and operational needs and will work closely with senior Compass leadership to continuously improve our agent resources and offerings.

At Compass You Will

  • Coach, train and lead a team of Agent Experience Managers
  • Own the market-level new agent orientation experience, ensuring the team is executing comprehensive preparation to deliver a smooth transition experience, and setting the bar high for the agent experience at Compass
  • Own Compass product and program adoption goals, diagnosing if regional go-to-market plans are effective and adjusting/iterating where necessary
  • Create and maintain regionally-specific product and program adoption best practices, educating the team and ensuring consistency in approach
  • Manage and create operational process and efficiency from conception through implementation and ongoing facilitation
  • Partner with Regional Presidents and senior Compass leadership to monitor agent satisfaction and organizational OKRs
  • Build strong relationships with agents to act as a point of escalation and thought partner
  • Master best practices and drive change management in partnership with multiple departments
  • Assist with prioritization of projects, onboardings, and initiatives
    What We're Looking For
    • B.A. or B.S. degree
    • 3-5 years in client success or relationship management
    • 2+ years of team management experience
    • Experience with Zendesk and Salesforce offerings
    • Impeccable attention to operational detail and problem-solving skills
    • Team player adept at collaborating with others
    • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
    • Continuous desire to improve existing processes and develop creative solutions
    • Exceptional written and verbal communication
    • 1-2 years experience in real estate brokerage industry or technology a plus
      Do your best work, be your authentic self.

      At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

      Notice for California Applicants

Keywords: Compass, Beverly Hills , Associate Manager, Agent Experience, Sales , Beverly Hills, California

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