Customer Experience Operations Coordinator
Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025
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Job Description:
A company is looking for a Customer Experience Operations
Coordinator.
Key Responsibilities
Generate and maintain detailed documentation of CX policies,
processes, and workflows
Assist the CX team with admin-level access scenarios and ensure
timely communication with cross-functional teams
Configure and customize CX tools for optimal functionality and
maintain dashboards to track key performance metrics
Qualifications & Requirements
5+ years of related experience in an eCommerce customer service
environment
2+ years of experience administering customer support tools,
specifically Zendesk
Proven experience implementing and improving systems and
processes
Strong quantitative and analytical skills with proficiency in
analytical tools such as Looker or Power BI
Advanced Google Sheets or Excel experience with the ability to
analyze large data sets
Keywords: VirtualVocations, Beverly Hills , Customer Experience Operations Coordinator, Other , Vista, California
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