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Member Liaison Specialist (Multilingual Cantonese/Mandarin/English) - Temple City, CA

Company: UnitedHealth Group
Location: Beverly Hills
Posted on: May 25, 2023

Job Description:

$2,500 Sign On Bonus For External Candidates

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Multilingual Representatives. If you're fluent in English and Chinese Cantonese and Chinese Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work. SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 8:30am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9055 Las Tuna Drive, Temple City, California 91780

Primary Responsibilities:

  • Demonstrate the ability to build trust and to maintain collaborative relationship with others and contribute as an effective team member
  • Act as a member advocate in providing assistance to resolve their issues and concerns
  • Follow through and resolve inquiries related to medical treatment authorizations, claims, billing, sales enrollment, and material fulfillment in timely manner
  • Input and update member data, including contact information, language preference and Primary Care Physician selection, in system to maintain their accuracy.
  • Document communication and member issues in Maestro immediately after each interaction
  • Proactively educate members on covered benefits, plan exclusions/restrictions, and procedures to enhance total member experience
  • Assist members to apply for available and accessible federal and local government assistance programs, i.e. Medicare, Medi-Cal, MSP & LIS
  • Provide support to member retention projects initiated by departments within the organization as needed
  • Promote, conduct and host/co-host, including presenting, various store events and seminars to existing members and general public
  • Perform accountabilities in accordance with established organizational metrics
  • Identify trends and make innovative recommendations to improve operation process.
  • Perform and/support related projects and duties when assigned, which are not listed in the essential job descriptions
  • Offer and review benefits and their access path to walk-in prospects who are interested in UHC Medicare Products
  • Enroll walk-in Medicare eligible beneficiaries as an internal licensed agent to grow business
  • Minimize administrative work for UHC producers without compromising outcome of established above-stated core daily duties
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:
    • High School Diploma / GED (or higher)
    • California Health License or the ability to obtain license within 30 days of employment
    • Access to reliable transportation
    • Ability to travel up to 25% of the time
    • Multi-lingual fluency in English, Chinese Cantonese and Chinese Mandarin (reading, writing, typing and speaking)
    • Ability to work full-time, Monday - Friday between 8:30am - 5:00pm including the flexibility to work occasional overtime given the business need
      Preferred Qualifications:
      • 1+ years of Case Management experience
      • Ability to navigate through multiple computer programs including Microsoft Excel (create spreadsheets) and Microsoft Word (create and update documents)
        Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

        California Residents Only: The salary range for California residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

        PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Beverly Hills , Member Liaison Specialist (Multilingual Cantonese/Mandarin/English) - Temple City, CA, Other , Beverly Hills, California

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