Athlete Advocate (Customer Service and Order Fulfillment)

Company: OFFFIELD
Location: Beverly Hills
Posted on: November 26, 2022

Job Description:

*We're Hiring! Join The OFFFIELD Team.*

OFFFIELD is an athletic cannabis company founded on the belief that "an open mind and an active life is a better prescription for self-care," we call it Movement Made Happy. Based in Los Angeles, our mission is to make daily active life enjoyable. Join our team and help serve our athletes by responding to their questions, ensuring the delivery of their orders, and delighting them with how deeply we care. Opportunity for growth in an emerging category.

*The Role: Athlete Advocate (Customer Service and Order Fulfillment)*

As an OFFFIELD Athlete Advocate your role is to support our customers on three fronts:

--- Customer Service

--- Customer Delight

--- Order Fulfillment.

You are our champions' champion. You'll make sure that our customers across the country have the products and information they need to move, train, and play. You'll check in with customers to ensure they're enjoying our products and reward loyal community members (VIPs, subscribers) for supporting our company. Our Athlete Advocates are the starting line for delivering on Movement Made Happy.

*What We're Looking For: *

SERVES LIKE AN ACE: Friendly, team player, cares for our partners, wants to deliver the best products and experiences

AIMS TO IMPROVE: Coachable, goal and career-oriented learner who is innovative & influential to others

FAIR PLAY IS THE WAY: Professional who takes attendance and integrity seriously, as well as reliable, task-focused & does the right thing for all.

DRIVEN TO BE BETTER: A brand advocate who brings passion, energy, drive & positivity into customer interactions

*Responsibilities: *

--- Work across various platforms (Shopify, Gorgias, etc.) to ensure consistency and quality of the customer experience.

--- Connect with customers to troubleshoot problems, answer questions and create

moments of delight

--- Order management - support our customer's needs by managing the flow of orders through our systems that support offfield.com

--- Report on inventory levels to larger teams to ensure on-time replenishment

--- Payment management - support our customers by managing payments and refunds

--- Package Orders with attention to the details and a personal touch.

--- Deliver orders or arrange a pickup via USPS for delivery.

*Requirements for an Athlete Advocate: *

--- Excellent written and verbal communications skills

--- Critical thinker with the ability to manage multiple tasks simultaneously.

--- Must be at least 21 years of age

--- Must have a smartphone

--- Ability to work both in-office and remotely

--- Hourly

--- Must Have Valid Drivers License and Vehicle

--- Weekly Paid Wellness Time

OFFFIELD is an equal opportunity employer and does not unlawfully discriminate against, make employment decisions, or permit harassment based on the perceived or actual race, color, religion, sex, national origin, citizenship, immigration status, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S.

Military or veteran status, salary history, or any other basis protected under federal, state, or local laws, regulations, or ordinances. We are committed to complying with all applicable laws providing equal employment opportunities, including but not limited to the Fair Pay Act, FEHA, and all applicable laws and ordinances regarding conviction and arrest history.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Schedule:
* Monday to Friday

Ability to commute/relocate:
* Beverly Hills, CA 90211: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: OFFFIELD, Beverly Hills , Athlete Advocate (Customer Service and Order Fulfillment), Other , Beverly Hills, California