Senior Premier Relationship Officer
Company: HSBC
Location: Beverly Hills
Posted on: August 4, 2022
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Job Description:
Job description The Jade and Wealth proposition is a strategic
priority for HSBC and the role of Sr. Premier Relationship Officer
is a key supporting role in the achievement of the proposition
objectives. The Securities Licensed Sr. Premier Relationship
Officer (Sr. PRO) provides sales support to registered securities
representatives as well as an ability to enter trade orders on
accounts. The licensed Sr. PRO has a strong understanding of the
brokerage industry, trading operations and HSI's (HSBC Securites
Inc. USA) brokerage products. Work is often performed under the
direction of registered securities representatives. This role is a
part of the Jade and Wealth relationship team and a key
relationship support role created to provide an outstanding
customer experience to the valuable Wealth clients and increase
Financial Consultant's client facing time. The Sr. PRO provides
dedicated support to assigned Financial Consultants in the delivery
of service and support activities, as well as in the day to day
contact of clients, in turn allowing the Financial Consultants to
focus on their broader overall goals of covering acquisition, cross
sales, retention, and growth of their portfolios. The role is not
expected to provide securities recommendations to clients. The Sr.
PRO is identified as a point of contact for clients, in the absence
of the Financial Consultant, in assisting them to reach the
necessary channels to meet their needs. In addition, the Sr. PRO
may perform support tasks on behalf of the bank, including deposit
account opening as necessary. Building an ongoing relationship
based on value and service is critical to being successful in this
role. In order to deliver high quality service to our customers the
role holder will need to demonstrate a working knowledge of Premier
and retail banking. Impact on the Business Provide high quality
sales support to a team of Financial Consultants. Reduce the time
spent on process and administrative tasks by Financial Consultants
to increase Jade and Wealth licensed sales staff's capacity to meet
clients, address client's needs, and conduct higher value
activities which will contribute to the overall cost efficiency
ratio. Support Jade and Wealth licensed sales staff to manage
client contact and service, including, in the absence of Financial
Consultants, answering client calls, resolving client enquiries on
transactional needs and facilitating a smooth hand-off to the
correct channels where appropriate, and managing key event
reminders to maintain active client contact. Provide sales support
to licensed sales staff including preparing and completing sales
documents, managing data input and report generation, and liaising
with support functions to follow through client purchase process
requirement. Enhance clients trust in HBUS and Wealth's capability
of meeting their needs & support Financial Consultants to achieve
their plan and the Jade and Wealth business they are responsible
for. Customers / Stakeholders Handle client's enquiries relating to
the Financial Consultant's portfolio in a positive, timely, and
appropriate manner. Aim to resolve the customer's queries at the
first point of contact. Help Financial Consultants follow-up on the
resolution of complaints. Provide clients with an outstanding
service proposition based on professional relationship management
and outstanding service, adhering to global service standards. Meet
client expectations in terms of efficiency, accuracy, timeliness,
professionalism, and enthusiasm. Actively contact and engage Jade
and Wealth clients in meaningful conversations for the portfolio's
of Financial Consultants supported. Proactively responds to client
in face-to-face and/or telephone settings, updating client profile
screens with details of client contact. Maintains a working
understanding and technical knowledge of relevant products and
services. Strong knowledge of the Financial Consultant's portfolio
of clients with the support of CRMS and analytical tools. Support
the Financial Consultant in the day to day activity of meeting
client needs and achieving their KPI's. Generate and analyze
specialized reports on sales activities as well as analytical and
administrative support for the Financial Consultant. Assist in
maintenance of qualified clients. Work independently and in
conjunction with the Financial Consultant in identifying and
onboarding new clients as well as maintaining existing accounts.
Deliver fair outcomes for our customers and ensure own conduct
maintains the orderly and transparent operation of financial
markets. Support one or more registered representatives, or those
with large books of business. Have regular contact with clients
regarding their accounts, under the direction of a registered
securities representative. Enter orders for clients and opens new
customer accounts at the direction of the registered
representative. Leadership & Teamwork Communicates effectively and
works well with other teams within the Branch, Call Center, HTS
(HSBC Technology Services), and other relevant partners that impact
the client's experience of HSBC; in order to ensure a consistent
approach and application of Wealth standards. Proactively
identifies opportunities /issues and provides feedback to
management to improve service and processes. Achieve the
operational standards for the business and work within agreed
procedures and guidelines - displaying high levels of integrity at
all times. Delivering the firm - Put the client at the heart of our
business and deliver joined up services and solutions. Operational
Effectiveness & Control Ensure all processes and procedures are
accurate and in accordance with HSBC Bank and HSI policy standards
and regulatory requirements. Comply with local regulations in all
aspects of strategy, sales processes, client correspondence,
financial promotions, administration, and complaint handling.
Adhere to all relevant processes and procedures of the Group
Compliance Policy and internal controls. Contribute to HSBC by
creating and retaining market leading standards and controls.
Assist in maintaining NDIP (Non Deposit Investment Products) policy
standards and avoiding customer confusion between Bank and Wealth
products. To implement the Group compliance policy locally by
containing compliance risk in liaison with the Head of Group
Compliance, Global Business Compliance Officer, Area Compliance
Officer or Local Compliance Officer, ensuring adequate compliance
resources and training, fostering a compliance culture and
optimizing relations with regulators. Complete other
responsibilities, as assigned. Major Challenges Build extensive
knowledge of HSBC systems and procedures in order to deliver on
client needs. Proactively help HSBC identify opportunity to improve
process efficiencies. With sensitivity, redirect clients to the
most effective and efficient channel. Support the client in
navigating the channel of their choice (to interact with HSBC)
effectively and efficiently. Ensure the client consistently
receives a professional premium service which exceeds their
expectations at all times. Provide high quality support to multiple
Jade and Wealth licensed sales staff. Maintain high standards of
control and operational practices in line with HSBC's expectations.
Role Context Jade and Wealth are key propositions in RBWM's
strategy. Over recent years, our business and organisation has made
considerable progress both in our performance versus peer group and
in our strategic transformation. Over the medium term we have been
improving both our profitability and our ability to meet the needs
of our target clients. We have four overriding principles that will
apply to the delivery of all propositions, products and services
through all channels to all customers at all times: We will treat
all customers fairly. We will apply the HSBC Group values and
business principles in all of our dealings with customers. We will
meet, or exceed, all local and international laws, regulations, and
codes of practice. We will deliver services to customers in a
manner that provides speed, ease, certainty and empathy. Management
of Risk Assist in maintaining NDIP (Non Deposit Investment
Products) policy standards and avoiding customer confusion between
Bank and Wealth products. Ensure compliance, operational risk
controls in accordance with HSBC or regulatory standards and
policies; and optimize relations with regulators by addressing any
issues. Physical Demands/Work Environment: Very good working
conditions. Little or no physical demands. Minimal handling of
light materials.The physical demands/work environment described
above are representative of those that must be met by an employee
to successfully perform the essential duties of the job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential duties. The jobholder will ensure that fair
treatment of our clients is at the heart of everything we do, both
personally and as an organization. This will be achieved by
consistently displaying the behaviors consistent with the HSBC
Values. The jobholder will also continually reassess and manage the
operational risks associated with the role and inherent to the
business, taking account of changing economic or market conditions,
legal and regulatory requirements, operating procedures and
practices, management restructuring, the impact of new technology,
and compliance with the relevant Financial Instruction Manual
(FIM), Business Instruction Manual (BIM) , HSI Compliance policies.
This will be achieved by ensuring all actions take account of the
likelihood of operational risk occurring and by addressing any
areas of concern in conjunction with line management and/or the
appropriate department. Issues which are not addressed should be
escalated to senior management. Observation of Internal Controls
Maintains HSBC internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators. The jobholder will adhere
to and be able to demonstrate adherence to internal controls. This
will be achieved by adherence to all relevant procedures, keeping
appropriate records and, where appropriate, by the timely
implementation of internal and external audit points, including
issues raised by external regulators. HSBC expects to be a global
leader in this area and therefore every employee will seek to set
market-leading standards. The jobholder will implement the Group
compliance policy by containing compliance risk in liaison with
Global Head of Compliance, Global Compliance Officer, Area
Compliance Officer or Local Compliance Officer. The term
'compliance' embraces all relevant financial services laws, rules
and codes with which the business has to comply. This will be
achieved by adhering to all relevant processes/procedures and by
liaising with the Compliance department about new business
initiatives at the earliest opportunity. Maintains HSBC internal
control standards including timely implementation of internal and
external audit points together with any issues raised by external
regulators. Ensure employees apply compliance and operational risk
controls in accordance with HSBC or regulatory standards and
policies; optimize relations with regulators by addressing any
issues. In the occasional absence of the Financial Consultant,
ensures that all unsolicited orders are executed in a timely and
accurate manner, and that all documentation is maintained to
standards. Requirements Employment eligibility to work with HSBC in
the U.S. is required as the company will not pursue visa
sponsorship for these positions Series 7, 63 and life and health
insurance licenses required. Must be registered or obtain approval
for registration with the necessary States where registered
representative will be conducting business. Strong interpersonal
and responsiveness skills with good decision making and ability to
deliver. Minimum of three years working in financial services
industry. Knowledge of brokerage products and services, operations
supporting them and pertinent regulations affecting their delivery.
Previous experience in Retail/Premier Bank sales preferred.
Understanding of core products, Premier proposition, and familiar
with retail and wealth product processes. Understanding of
relationship management systems (CRM and RM Platform, etc.). Solid
understanding of appropriate branch operational procedures.
Knowledge of Anti Money Laundering Knowledge of relevant regulatory
governance in US. If internal, nowledge of HSBC and personal
banking. Team player, collaborative skills combined with
understanding client needs. Knowledge of local and Group compliance
regulations. Ensure delivery of high quality client experience and
needs-based solutions through effective communication Leadership
Capabilities Have an understanding of the immediate regional Global
Wealth Strategy and the ability to plan own activities accordingly.
Ambitious about providing the highest standards of delivery to
colleagues and clients. Demonstrates ability to set stretch goals
for self and the ability to deliver these with courage and
tenacity. Authentic and shows ability to engage with colleagues and
clients to deliver at pace. Makes considered decisions that protect
HSBC and our clients. LI-VN1 wayup All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
PDN-954b9dd5-98ae-4513-8e3a-496a4510f647
Keywords: HSBC, Beverly Hills , Senior Premier Relationship Officer, Other , Beverly Hills, California
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