Maitre d'
Company: Spago, Beverly Hills
Location: Beverly Hills
Posted on: July 31, 2022
Job Description:
Job DescriptionWe are seeking a talented and hospitality driven
Maitre d' to join the Wolfang Puck Spago Beverly Hills team!Job
Summary: The Maitre d' is responsible for executing timely and
courteous seating of guests. They are to assure and maintain the
highest standard of service, sanitation and hospitality in the
restaurant . They must be able to display knowledge of the menu and
food ingredients. They must be properly dressed and maintain a
clean, professional appearance throughout the shift.Essential Job
Functions:
- Welcome guests by greeting them per the Wolfgang Puck Fine
Dining Group standards and respond to customer queries by resolving
issues in a timely and efficient manner to ensure customer
satisfaction
- Escort and seat guests to their table or reserved table
- Handle and process telephone and in person reservations to
document in Open Table system
- Promote and maintain the highest level of customer service to
all guests while staying alert to their needs at all times
- Coordinate between all the staff and ensure that everything is
in working order in the restaurant
- Maintain a pleasant and welcoming environment for the
guests
- Anticipate and address guests' needs, assess guest complaints,
inquiries and recommendations
- Ensure highest quality of standards are met for service,
cleanliness and profitability
- Maintain knowledge of menu, including daily specials
- Maintain current information on all general activities of the
restaurant
- Be knowledgeable with regards to operating hours of the
restaurant and any promotion/events
- Thanking and greeting guests with genuine appreciation before
they leave
- Performs other job-related duties as assignedQualifications: To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Education: High School Diploma or general education
degree (GED)Required Experience:
- Excellent reading, writing and oral proficiency in the English
language
- Minimum 2 years previous experience as a Maitre d' preferably
in fine dining operation
- Minimum 1 year Open Table experience
- Open Availability - able to work all shifts, weekends, holidays
Knowledge, Skills, & Abilities:
- Ability to coordinate multiple tasks while maintaining
standards of operations
- Excellent guest service and hospitality skills and professional
presentation
- Outgoing and energetic personality
- Self-motivated with excellent organizational skills and
attention to detail
- Demonstrate ability to proactively prioritize needs and
effectively manage resources
- Must be a team player with a positive, helpful, can-do
attitude
- Skilled in customer service and personal service
- Be articulate, communicative, and professional with excellent
verbal and written communication skills
- Ability to speak clearly and listen attentively to guests and
other employees and managers
- Ability to read and/or follow written and verbal instructions
and implement the same
- Ability to apply common sense understanding to carry out
instructions furnished in written, or oral formPhysical
Requirements: While performing the duties of this job, the employee
is regularly required to stand for extended periods of time, twist
at the neck and trunk, bend at the waist and stoop, kneel, crouch,
or crawl. The employee is occasionally required to reach with hands
and arms, reach overhead, above shoulders and horizontally.
Employees will use hands to handle objects and tools, and operate
service equipment. The employee must regularly lift and/or move up
to 25 pounds and occasionally lift and/or move up to 40-pound
objects. Vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and the
ability to adjust focus. Employees may use vision to monitor food
quality and quantity and may also order supplies, etc. Work
Conditions: May require evening and weekend hours. While performing
the duties of this job, the employee generally works in an indoor
front of restaurant and kitchen environment with exposure to heat
from ovens, hot foods and steamers and cleaning chemicals, fumes,
equipment, and metal objects. You will usually be based indoors,
splitting your time between the front of the restaurant and the
kitchen. The noise level in the work environment is usually
moderate but may be loud dependent on specific work site and/or
equipment operation. The physical demands and work environment
characteristics described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. This job description should not be interpreted as
all-inclusive; it is intended to identify major responsibilities
and requirements of the job. The employee in this position may be
requested to perform other job-related tasks and responsibilities
than those stated above. We use eVerify to confirm U.S. Employment
eligibility.
Keywords: Spago, Beverly Hills, Beverly Hills , Maitre d', Other , Beverly Hills, California
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