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Host(ess)

Company: Maybourne Beverly Hills Hotel
Location: Beverly Hills
Posted on: July 31, 2022

Job Description:

Job DescriptionHost(ess)The Host/Hostess of a Maybourne Beverly Hills outlet is responsible to ensure that each and every guest has a most memorable experience. This experience begins with the cleanliness and appearance of our facilities and staff and is enhanced by going the extra mile in our efforts. Each colleague plays a crucial role in the maintenance of their workspace before and during their shift, and our guest's experience is always the top priority. It is also the responsibility of the Host/Hostess to courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation. Assume total responsibility when Manager/Supervisor is not present.Roles & Responsibilities

  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of:Scheduled daily activities and in-house groups.Features and services provided by the hotel.Any special events or menus that are being offered during service or in upcoming days.
    • Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
    • Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
    • Answer phones in a courteous and efficient manner.
    • Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
    • Maintain positive guest relations at all times.
    • Greet and acknowledge all arriving guests with a sense of urgency and putting the guest at the center of all you do.
    • Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
    • Anticipate guest needs and respond promptly.
    • Accommodate all requests for information courteously.
    • Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
    • Handle guest complaints and ensure guest satisfaction.
    • Extend courteous departures as guests leave the restaurant.
    • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow colleagues.
    • Perform all other duties as and when assigned by hotel management.
    • Nothing is this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time as deemed necessary and based on the needs of the business.
    • This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; or
    • This job description is subject to change at any time.Qualifications and Education Requirements
      • Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant.
      • High School diploma
      • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
      • Knowledge with POS systems, Microsoft WORD, Excel, Outlook
      • Knowledge of local activities and attractions appropriate for restaurant clientele preferred.
      • Required to speak, read and write English, with fluency in other languages preferred.Physical and Working Environment
        • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
        • Constantly operates a computer and other office productivity machinery, such a computer, copy machine, printer, etc.
        • Must be able to constantly communicates with vendors, clients, staff members, therefore must be able to communicate, converse with and exchange information to their understanding
        • Must be able to detect, determine, perceive, identify, recognize, and assess from long distances
          • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
          • Must be able to bend, stoop, squat and stretch to fulfill tasks
          • Must be physically able to exert physical effort in transporting or lifting up to 20 lbs.
          • Must be physically able to walk without assistance on various surfaces for an extended period.
          • Must be physically able to stand for extended period
          • The position requires manual dexterity, grasping, writing, repetitive motion, bending and climbing

Keywords: Maybourne Beverly Hills Hotel, Beverly Hills , Host(ess), Other , Beverly Hills, California

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