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Client Services Advisor

Company: Brunello Cucinelli
Location: Beverly Hills
Posted on: June 22, 2022

Job Description:

Client Services Advisor The purpose of the Client Services Advisor Role is to support the Brunello Cucinelli retail team in all aspects of the boutique. The Client Services Advisor provides support to the boutique and team, specifically Front of House operations. Daily floor support of sales team ensuring great client experiences and thereby driving sales for the overall success of our Brunello Cucinelli boutique
Responsibilities

  • Assist Client Advisors in consistently delivering high-value experiences on the selling floor to every client.
  • Manage the customer flow and proactively avoid customer service issues by finding meaningful resolutions and using best-in-class customer service.
  • Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
  • Ability to increase subject matter expertise and maintain awareness of trends or developments in both the industry and surrounding city
  • Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
  • Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities.
  • Build effective working relationships with colleagues in our other stores and Corporate Partners.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
  • Possess a thorough understanding of company policies, procedures and consistently follow and enforce company guidelines on operations.
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
  • Demonstrate reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines--- Promote cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others. --- Proactively seeks feedback for performance and opportunities for growth. --- Supports with the store standards through strong execution of visual directives and maintenance of visual standards--- Assists with the experience of the clients by overseeing the food and beverage service, ordering supplies as needed Requirements:
    • Strong affinity for Brunello Cucinelli brand and philosophy.
    • High school diploma required; College degree preferred.
    • 1-3 years' Experience in equivalent role in Luxury Environment or hospitality environment.
    • Exceptional customer service and networking skills, with the ability to network and develop clients.
    • Strong verbal and written communication skills.
    • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
    • Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance
    • Able to work a varied schedule each week including nights and weekends. Completed Vaccination regimen against COVID-19; those who may require a Religious and/or Medical exception/s will be made where appropriate to ensure compliance with Federal and State guidelinesBrunello Cucinelli is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Brunello Cucinelli makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Keywords: Brunello Cucinelli, Beverly Hills , Client Services Advisor, Other , Beverly Hills, California

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