Patient Care Specialist- Front desk Coordinator

Company: Barrett Plastic Surgery
Location: Beverly Hills
Posted on: June 22, 2022

Job Description:

Looking for an exciting position that allows you to make connections and be on the front line of making people feel good? This visionary Plastic Surgery practice is looking for a candidate who is highly-skilled and has excellent communication and organization skills. You may be a great fit for this position if you are a driven self-starter that enjoys handling multiple projects with a great attitude. This Front office coordinator position is a great opportunity for applicants seeking work in the Beverly Hills Los Angeles area.What you will be doing: --- Warmly greet and check-in patients --- Answer phones and schedule appointments --- Keep a detailed record of all calls/emails on the Inquiry Tracking Sheet --- Reply to incoming emails for medspa and surgical procedures --- Answer inquiries from all lead forms in a prompt and timely manner (Website, Yelp, RealSelf) --- Follow-up with previous patients --- Lead management tracking and weekly follow-up --- Confirm all patients weekly --- Email new patients with appointment confirmations --- Room Patients --- Look out for any potential scheduling issues and patient issues --- Scan and enter patient documentation --- Ensure proper consents and paperwork filled out for every appointment --- Sign for packages, unpack, re-stock --- Ensure proper materials/brochures/photos are present and running --- Assist with required documentation and scanning --- Assisting with insurance verification --- Order supplies as needed (water, general office supplies) --- Attend and contribute to weekly office meetings --- Prepare and ship packages for any orders phoned in --- Oversee and manage patient flow, minimizing wait time --- Keep front office and reception area clean and tidy --- Responsible for opening and closing front officeSkills Required: --- Extremely detail oriented --- Thrives in a fast-paced, high-volume environment --- Ability to take initiative and to anticipate the needs of patients and the business --- Ability to multi-task, and wear many hats - no task too big or too small mentality --- High-energy, friendly and outgoing demeanor --- Exudes a passion for customer service and going the extra mile --- Strong computer/office skills - Mac proficiency preferred --- Strong phone skills - pleasant phone voice, with ability to manage multiple phone lines --- Excellent communication - written/verbal and typing skills --- Team player mentality - willingness to help and take initiative --- Punctual. reliability and flexible with schedule --- -Previous front desk coordinating experience for a busy medical office or medspa preferred. Willing to work Saturdays.Job Type: Full-time

Keywords: Barrett Plastic Surgery, Beverly Hills , Patient Care Specialist- Front desk Coordinator, Other , Beverly Hills, California