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Desktop Support Associate

Company: Kforce Technology
Location: Beverly Hills
Posted on: June 15, 2022

Job Description:

RESPONSIBILITIES:Kforce is working with a top firm located in New York, NY and they are in search for a Desktop Support Associate (This is a Hybrid Role). We are looking for a Desktop Support Associate to join our Administration Department in our NYC office. As a Desktop Support Associate, you will be responsible for providing excellent client service. Our firm provides excellent compensation, benefits, wellness initiatives, and a strong career path for high performing professionals. The Desktop Support Associate's primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The candidate may be required to interact with other members of the IT Team to diagnose and resolve unique problems. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment.

Responsibilities:

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Utilize remote control software to remotely troubleshoot and fix user problems
  • Install, configure, and maintain laptops, desktops, and printers
  • Manage phone system (with assistance from outside vendor when needed)
  • Support various software packages including Office365, anti-virus, backup, email clients, email servers, VPN client, Adobe Products, Internet Browsers and various tax and engagement software
  • Escalate IT issues when necessary
    Job Requirements:REQUIREMENTS:
    • A+ is preferred
    • ITIL Foundation is preferred; Other IT certification helpful but not required
    • Expert knowledge of computer hardware
    • Expert knowledge of Windows 10
    • Expert knowledge of networking as it relates to the desktop support function
    • Application support experience with Citrix, Group Policy and Microsoft Office/Office 365
    • Application support experience with CaseWare, WK/CCH Axcess Tax, QuickBooks/QBO, Xero is preferred
    • Experience with VoIP is preferred
    • Experience with Intune is preferred
    • Strong documentation skills
    • Expert knowledge with active directory including creating, maintaining, deleting users and groups
    • Proficient with DNS and DHCP
    • Solid understanding of corporate networks and connectivity between users and servers
    • Solid understanding of wireless technologies
    • Experience with information security concepts are a plus
    • Experience with Accounting Firm is preferred
    • Willing to work outside of normal business hours when necessary
    • Ability to conduct research into a wide range of computing issues as required
    • Ability to absorb and retain information quickly
    • Exceptional written and oral communication skills
    • Ability to present ideas in user-friendly language
    • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
    • Highly self-motivated and detail oriented
    • Proven analytical and problem-solving abilities
    • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • Exceptional customer service
    • Experience working in a team-oriented, collaborative environment
    • Shows initiative and follow-up to ensure successful results


      Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Beverly Hills , Desktop Support Associate, Other , Beverly Hills, California

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