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HelpDesk Tier 3 Support

Company: eXcell
Location: Beverly Hills
Posted on: November 16, 2021

Job Description:

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.----We are currently searching for a qualified HelpDesk Tier 3 Support to join our client on-site in Beverly Hills, CA for a 3 month contract for someone on leave.We are actively looking to identify an IT Support Technician with experience in supporting C-Level executives. You will be providing technical support for a firm with 350 employees.--Responsibilities:--- Responding to a High Demand, High Touch Environment with a focus on providing C-Level Executive Support, and as needed support for all employees. Providing 24/7Support--- Help Desk Support--- Customer Service--- After hours Support--- Multi-site Operations--- Responding to Helpdesk Tickets and SLAs--- On-site IT support services related to computer systems, software, hardware, and mobile device.--- Follow rigorous C-Level Executive Support Protocol, ensuring all services are on-line and monitored.--- Resolve day-to-day software & hardware issues related to Mobile phones (iPhone and Android) & desktops / laptops.Requirements:--- minimum of 3 years' experience required in IT Helpdesk Support--- Willingness to work with systems in a fast-paced industry and be on call 24/7--- A + certification required.--- Provide excellent customer service with a smile--- MDM--- O365 (1 year required)--- Windows Operating System (8.1, 10)--- Base Understanding of Azure AD, Domains, and Networks--- Enterprise VoIP systems--- HelpDesk ticket systems--- Customer Service Oriented--- Excellent problem-solving skills--- Strong Understanding of iOSFull COVID-19 vaccination may be required.We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information,

Keywords: eXcell, Beverly Hills , HelpDesk Tier 3 Support, Other , Beverly Hills, California

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