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Client Experience Specialist in Beverly Hills

Company: FASHIONPHILE
Location: Beverly Hills
Posted on: November 12, 2021

Job Description:

Job Description FASHIONPHILE is the leading and most trusted source in the secondary market for luxury handbags and accessories. The name has become synonymous with trust, competitive value, and unparalleled customer service. At our core, we value authenticity, teamwork, and the best service, always. Together, we're revolutionizing what it means to shop online, transforming client expectations about what the word "experience" means. We are looking for a friendly and detail-oriented CLIENT EXPERIENCE SPECIALIST to join our studio team in BEVERLY HILLS, CA Full time position including a $2500 signing bonus eligible at 90 days after employment PLUS a quarterly bonus incentive AND great benefits package WHAT YOU'LL DO: Greet, check-in customers and offer refreshments Verify and update customer account profiles Assist customer with general inquiries in person, phone and/or email Answer phones to schedule appointments, facilitate customer service inquiries and requests, and familiarize customers with Fashionphile services Gain proficiency in internal computer system and ensure accuracy of all procedures Gain proficiency in internal computer system to facilitate sales, returns and other transactions Utilize internal company calendar to schedule buying and selling appointments to maximize studio productivity and flow Facilitate confirmation phone calls and emails Maintain studio and back stock areas Participate in cross-training and be flexible to perform varying roles whenever necessary to operate and run the studio WHAT WE'RE LOOKING FOR: Working knowledge of Customer Service and valuing the client experience Extremely organized and ability to multi task Strong proficiency working with online website Excellent verbal and written communication skills Must have integrity and consistently exhibit strong work ethic WHAT YOU'LL GET: On-the-job training Employer paid health-care coverage for employee Dental and vision coverage Employee Discount Long Term Disability Insurance Free Life Insurance and AD&D Commuter Benefits Plan Paid vacation and sick time 401(k) plan with generous match gNWysOYI5S

Keywords: FASHIONPHILE, Beverly Hills , Client Experience Specialist in Beverly Hills, Other , Beverly Hills, California

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