Personal Concierge (Front Office/Guest Services Ambassador)- Waldorf Astoria Beverly Hills
Company: Hilton Worldwide Holdings
Location: Beverly Hills
Posted on: June 6, 2021
What will I be doing?
The Personal Concierge administers and supervises all True Waldorf
Service (TWS) arrivals in order to achieve an authentic and unique
service experience for our guests by providing the highest levels
of courtesy, professionalism and unparalleled service. This
position acts as a first impression of Waldorf Astoria Hotels &
Resorts by contacting guests prior to their arrival, ascertaining
their needs and preparing for their stay.
The Personal Concierge provides guests with a stay experience that
is customized to their needs, while creating a sense of weve been
expecting you. The Personal Concierge meets and greets all TWS
guests upon arrival. This position represents the highest level of
service by combining instincts and expertise to ensure luxury
through True Waldorf Service.
The Personal Concierge will be
responsible for fulfilling the following responsibilities: Guest
Check in, Concierge services, luggage assistance, door assistance,
unpacking service, welcome beverage and fulfilling other guest
requests as required.
Qualifications for Personal Concierge:
We require - Fluency in English, professional presentation, strong
verbal and written communication skills, 2 years customer service
or similar experience.
Must be able to perform job functions with attention to detail,
speed and accuracy; prioritize, organize and follow-up; be a clear
thinker, remaining calm and resolving problems using good judgment;
follow directions thoroughly; understand a guest's service needs;
work cohesively with co-workers as part of a team; work with
minimal supervision at times; maintain confidentiality of guest
information and pertinent hotel data. Excels in a team
Strong preference for Five Star
experience, Forbes, additional language skills in German, French,
Spanish, Arabic, Japanese, Korean or Chinese.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of
our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key
- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its . Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create
remarkable hospitality experiences around the world every day. And,
our amazing Team Members are at the heart of it all!
Keywords: Hilton Worldwide Holdings, Beverly Hills , Personal Concierge (Front Office/Guest Services Ambassador)- Waldorf Astoria Beverly Hills, Other , Beverly Hills, California
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