Full Time Operations Coordinator - Beverly Hills
Company: Tiffany & Co
Location: Beverly Hills
Posted on: April 9, 2021
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Job Description:
Full Time Operations Coordinator - Beverly Hills Job ID: 43941
Category: Retail (Sales & Operations) Location: United States -
California - Beverly Hills Posted Date: March 19, 2021 Tiffany &
Co--- the name instills images of Beauty, Romance and the iconic
Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has
created a legacy of exquisite designs and romantic ideals. Tiffany
& Co.'s rich heritage of celebrated artists, historic milestones
and magnificent jewelry creates the foundation from which our
employees build upon each day. Tiffany employees are passionate,
kind and professionally committed. We hold ourselves and our
co-workers to very high standards. We continually educate ourselves
about new merchandise collections, cultures and the evolving luxury
market. Our respect and love for the brand creates a workplace like
no other. Tiffany employees honor every special moment in our
customer's lives and every unique gift that commemorates their
milestones. This differentiating factor, known as the Tiffany
Experience (Creating Connections, Providing Personalized
Experiences and Honoring the Tiffany Legacy) is never
compromised---. and it never will be. We expect our employees to
deliver the Tiffany Experience to each and every customer and
Tiffany is committed to creating an organization that recognizes
and rewards excellence in service of this promise. For us, it is a
dream to be associated with a company that is forever aligned with
exquisite craftsmanship, timeless design and a dedicated commitment
to corporate sustainability. Responsibilities The Operations
Coordinator takes the lead by performing all back of house
operations in a Tiffany store. The Coordinator has a passion for
providing excellent customer service and partners with store
leadership on key initiatives which supports the team and drives
sales goals. The Coordinator is a key holder who acts as a manager
on duty when a manager is unavailable. Duties include coordinating
order fulfillment, managing inventory, coordinating customer
service activities, and may open and close the store. Sales: Deepen
the relationship with our customers to drive lifetime loyalty and
spend. Carry out operations and sales support functions to support
the store in consistently achieving or exceeding monthly, quarterly
and annual store sales plan. Capture customer data during
interactions to cultivate new and existing customers. Act as Guest
Experience Manager, key holder, and carryout opening and closing
procedures in the absence of a manager. Drive business through key
product pillars. Service: Elevate in store experience by
consistently delivering memorable moments. Demonstrate passion as a
Tiffany brand ambassador, providing the Tiffany Touch during every
customer interaction. Demonstrate Customer Experience Behaviors
identified within the TEI program (Voice of Customer Survey).
Execute best practices by optimizing hospitality and store
amenities to create unique experiences and take action on TEI
performance and client feedback. Resolve customer and employee
concerns utilizing judgment and thorough knowledge of policy,
procedure and practice. Operational Excellence: Provide exceptional
operational support to drive sales and service. Execute daily tasks
such as order fulfillment, shipping, receiving and replenishment,
cleaning jewelry, transferring merchandise, taking in jewelry
repairs and cleaning merchandise, following company operational
policies and procedures. Ensure compliance with all internal
control procedures and maintain inventory accuracy. Partner and
communicate effectively with Sales Professionals, Management and
customers to respond and follow up to requests quickly and
accurately. Support Company operations efficiency objectives by
ensuring all activities maximize productivity and by providing
feedback on process changes through appropriate channels. Assist
management in coordinating work and coaching team members to
improve performance when acting as manager on duty. Takes the lead,
partnering with the operations professional to ensure operational
excellence in all tasks.-- NOTE: All applicants for--Operations
Coordinator positions will be required to complete a Pre-Hire
Assessment as part of the recruitment process. Qualifications
Required Qualifications: 2-3 years of prior retail experience in
retail operations with comprehensive knowledge of merchandising,
customer service, administration and shipping. Strong Analytical
skills. Proficient in Microsoft Word and Excel. Ability to work
retail store hours as necessary, including nights, weekends and
holidays. Organized and detail oriented. Flexibility to perform
different tasks based on day-to-day business needs. Must have
authorization to work in the United States or in the country where
the position is based. Preferred Qualifications:
Keywords: Tiffany & Co, Beverly Hills , Full Time Operations Coordinator - Beverly Hills, Other , Beverly Hills, California
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