BeverlyHillsRecruiter Since 2001
the smart solution for Beverly Hills jobs

GUCCI Client Engagement Director - West

Company: Kering SA
Location: Beverly Hills
Posted on: September 12, 2020

Job Description:

Summary

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. Job Description

The Client Engagement Director - West (based in Los Angeles) has the responsibility of ensuring the retail networks are creating a customer centric culture in all areas of the business, with a strong focus on in-store experience. The role will support the west coast stores of Gucci America, with the guidance of the Director of Consumer Management, to localize and execute the global clienteling program and achieve the clienteling KPIs with an emphasis on acquisition, retention, and data capture/contactability.

Additionally, the Client Engagement Director, West will collaborate closely with the North America Client Engagement team to identify areas of opportunity concerning developing a customer centric organization, creating innovative programs to address these needs, and ensuring execution to systematically improve the client experience across the retail network.

Key Accountabilities

Provide the west coast store network with all necessary tools included in the four dimensions of the clienteling program and ensure the retail teams successfully implement and maintain them;

Execute actions included in the clienteling program and for the defined client engagement target;

Communicate with the VP of Retail and Regional Retail Leaders regarding all clienteling program evolutions;

Discuss performance results of client engagement plans and develop action plans in concert with Store Directors and the Client Services team;

Guarantee localization and execution of Gucci’s clienteling program and practices;

Improve client data capture to increase and retain clients;

Motivate and coach sales teams in order to reach business goals;

Promote a customer-centric atmosphere across the retail network;

Reports directly to the North America Director of Consumer Management;

Each official store visit will result in a formal summary being created and submitted to the Director of Consumer Management and then, upon approval, shared with the respective Regional Retail teams and other identified stakeholders;

Work closely with the Regional Retail leaders to develop an action plan to share best practices and guarantee improvement in areas of opportunity.

Key Requirements

Minimum of 5-7 years of experience in retail/luxury retail sales or management, training, or client development required;

Flexibility to travel extensively and work within a retail schedule that may include evenings, weekends, and holidays;

Excellent leadership and people management skills;

Comfortable with public speaking to a large audience;

Ability to manage multiple tasks in a fast paced environment with excellent time management skills;

Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;

Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.;

Commercial awareness and business acumen;

Passion for the fashion industry and knowledge of the luxury market/competitors.

EOE M/D/F/V

Job Type

Regular Start Date

2019-07-03 Schedule

Full time Organization

Gucci America Inc

Posted 30+ Days Ago

Full time

R025148

About Us Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. For further information about Gucci, visit www.gucci.com

Keywords: Kering SA, Beverly Hills , GUCCI Client Engagement Director - West, Other , Beverly Hills, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Sr Systems Engineer II
Description: Are you a rock star engineer Do you have the leadership genes Raytheon Intelligence and Space RI S is the right place for you. We are the leading group for the creation of advanced sensing systems (more...)
Company: RTX
Location: Cerritos
Posted on: 09/25/2020

General Dentist
Description: JOB TITLE: General Dentist REPORTS TO: Lead Dentist/Regional Dental Director FLSA: Exempt JOB SUMMARY: The General Dentist, reporting to the Lead Dentist or Regional Dental Director, provides general (more...)
Company: Advantage Dental
Location: Rosemead
Posted on: 09/25/2020

Enterprise Application Specialist Sr.
Description: About The PositionReporting to the Manager, Customer Support, our team is adding an EnterpriseApplication Specialist Sr. to the team. This is an exciting opportunity toapply your senior technical knowledge (more...)
Company: Ceridian
Location: Fountain Valley
Posted on: 09/25/2020


Order Entry - Direct Hire
Description: This Order Entry Position Features: Positive environment Paid benefits Great Pay to 38K Immediate
Company: AppleOne
Location: Cerritos
Posted on: 09/25/2020

Warehouse Worker - Package Handler
Description: Shift: Sunrise/Preload 4:00 AM - 9:00 AM Day 11:00 AM - 5:00 PM Twilight 5:00 PM - 11:00 PM Night 11:00 PM - 5:00 AM br --WAREHOUSE WORKER - PACKAGE HANDLERFind
Company: United Parcel Service
Location: Cerritos
Posted on: 09/25/2020

Postmates - Earn Extra Cash
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Diamond Bar
Posted on: 09/25/2020

Mgr III Systems Engineering
Description: Raytheon Intelligence and Space RIS is the guiding provider of radar sensor systems. We provide war fighters the most accurate and timely information available for the network-centric battlefield. The (more...)
Company: RTX
Location: La Mirada
Posted on: 09/25/2020

CDL-A Driver Jobs - 1 Yr OTR EXP In Last 5 Yrs OR 6 Mos. OTR EXP In Last Yr Required
Description: Dry Van, Refrigerated, Port Rail Flatbed available Great Pay Monthly Driver Bonus Program with Knight Transportation Interested Call us 844 - Benefits: Great Pay
Company: Knight Transportation
Location: Lake Elsinore
Posted on: 09/25/2020

Stylist
Description: Job DescriptionSupercuts - Stylist You are a stylist with a colorful personality, who works fast, with precision, and attention to detail. And we can't forget about your passion for education. That's (more...)
Company: Supercuts
Location: Cerritos
Posted on: 09/25/2020

Behavior Technician - Long Beach (OC) -Bilingual Spanish Preferred
Description: Overview Work with Kids in Long Beach and North Orange County No formal training required, just bring a passion for working with children and an interest in learning about behavior management. Our team (more...)
Company: Autism Spectrum Therapies
Location: Cerritos
Posted on: 09/25/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Beverly Hills RSS job feeds