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Reservations Specialist, Global Contact Center - (Los Angeles Based)

Location: Beverly Hills
Posted on: May 28, 2023

Job Description:

Position Overview

Who we are

Our Hotels
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.


Your future, our legacy

The Beverly Hills Hotel
Division & Department

Sales & Marketing - Contact Center
Job Title

Reservations Specialist, Global Contact Center - (Los Angeles Based)
Contract Type


Full time
Position Overview

Our Reservation Specialists are the magicians of our hotels! Entrusted with engaging with our guests over the telephone to create the ultimate first impression and set the stage for the guest experience when they arrive. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll get

As a Reservation Specialist for Dorchester Collection, here are just some of the great benefits you will receive:

---Complimentary stays with breakfast included in all 9 Dorchester Collection hotels - stay twice a year at each hotel!

---50% off at bars and restaurants within all of our Dorchester Collection hotels

---World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

---Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

---Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

---Exclusive Access to a discount platform featuring 1000s of retailers

---Competitive Medical, Dental, Vision Benefit

---Competitive retirement scheme

As a Reservation Specialist at The Beverly Hills Hotel, your compensation will be $23.49 per hour.

What you'll do

A day in the life of our Reservation Specialists it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Reservation Specialists accomplish would be lengthy but the list below is essential to know. Our Reservation Specialists are responsible for developing relationships with guests to understand their likes and preferences to create long memories and repeat guests.

---Maintains confidentiality of all guest information during their day. This will include monitoring and ensuring that all guest information is input into the system accurately, completely and timely during their day. This will include inputting and updating reservations requested by phone call, email, or booking system, ensuring that guest calls are answered and handled according to the designated call standards and working closely with the Guest Relations team to guarantee our guests receives nothing but the best experience.

---Sometimes our guests have special requests involving multiple bookings, adjoining rooms, room preferences and even special occasions. Most of these requests are fulfilled by our Reservation Specialists.

---Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Reservation Specialists are relied upon to report these and work with several other positions to correct.

---Communication is what keeps our departments running perfectly. Our Reservation Specialists must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Reservation Specialists are provided with specifics on how we care for their department and our hotel. While performing the duties of this position, the employee is frequently required to sit for long periods, to reach and manipulate objects, tools or controls.

Manual dexterity and coordination are required to operate office equipment. Stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, reach and twist. Lift, carry, push, and/or pull light (10lbs) to moderate amounts (up to 30 pounds) of weight; Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

The noise level in the work environment is typical of most office environments. Ability to handle stressful situations.

What you'll bring

---All of our employees are ambassadors of our Vision, Values and culture. Our Reservation Specialists do this with all they do.

---English is the primary language used in our hotels, however additional languages such as French, Italian and Arabic are desired but not required. Our Reservation Specialist must feel comfortable communicating in the English language.

---Native or proficient command of the English language, spoken and written, is a requirement.

---Attention to detail is critical for our this role.

---We pride in nurturing an environment where Working Together is a must. Our Reservation Specialists are our biggest champions of this.

---Our hotels operate nonstop, this require flexibility from everyone on the team.

Position location
Job Location


9641 Sunset Blvd 90210 Beverly Hills

Keywords: DORCHESTER COLLECTION, Beverly Hills , Reservations Specialist, Global Contact Center - (Los Angeles Based), Hospitality & Tourism , Beverly Hills, California

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