ALEXANDER MCQUEEN, West Coast Retail Director, Los Angeles
Company: Kering
Location: Beverly Hills
Posted on: May 25, 2023
Job Description:
Alexander McQueen - Regular
BEVERLY HILLS - United States of America Who we are:Innovative,
uncompromising, romantic, provocative, upholding the power of
emotion and the touch of the human hand: these are all elements
that describe the fashion of the house of Alexander McQueen. The
brand is synonymous with modern British couture, renowned for its
strong identity and celebration of unbridled creativity. Integral
to the McQueen culture is the juxtaposition between contrasting
elements: femininity and masculinity, fragility and strength,
tradition and modernity. Under the creative direction of Sarah
Burton, the house produces critically acclaimed collections, driven
by unparalleled vision and respect for craftsmanship. Burton was
made Head of Design for womenswear in 2000 and was appointed
Creative Director in 2010. The luxury brand was founded by Lee
Alexander McQueen in 1992. Among the greatest fashion designers of
his time, the legacy of his work lives on.
Your opportunity:The West Coast Retail Director is a key leadership
role within the retail management team. They are responsible for
leading retail stores in delivering exceptional results and
providing the highest standard of Alexander McQueen customer
service, always thriving for excellence. They are responsible for
defining and executing strategic action plans to ensure a strong
control and deliverables of KPI's, product strategies, and CRM
activities. The West Coast Retail Director must identify key
talent, be able to create and implement development plans, drive a
strong induction, ongoing education, and maintain a strong presence
within the market, with extraordinary passion for networking and
serve as a brand ambassador.The West Coast Retail Director will
report to the VP of Retail, Americas based in Los Angeles.How you
will contribute:Strategic Planning and Execution:
- Drive and maximize sales performance to consistently achieve
the overall sales target objectives while ensuring operational
integrity and profitability.
- Drive the implementation of company strategies by coaching,
motivating, and supporting the store management teams; ensuring
there is strong adoption of and understanding of company
strategies.
- Conduct store visits on a consistent basis and -evaluate stores
in the following key areas - management of team, motivation of
team, merchandise, brand knowledge, product knowledge,
storytelling, selling strategies, client journeys, competitive
knowledge, KPIs, FOH/BOH standards, processes, staff proficiency,
business strategy and business tools; Develop store and process
enhancements as needed.
- Assess individual performance within managed locations on an
ongoing basis; partnering with Store Managers and HR team to manage
underperformance and elevate overall talent profile.
- Follow all KPIs as regard to productivity, Client KPIs, cost
control and inventory control (shrinkage) and develop measurable
action plans to optimize growth.
- Analyze sales and the different levers in driving business to
identify trends and opportunities and develop strategic action
plans.
- Actively search and understand market competition with focus on
gaining market share.
- Demonstrate effective managerial competencies: team building,
collaboration, lead change initiatives.
- Periodic comprehensive reporting to management with strategic
content.
- Support the creation of the budget and forecast sales and
expense plan by store through close collaboration with Stores
Managers, Finance, Business Planning, Merchandising, CRM,
Comms.
- Promote brand awareness at the local levels, establish
market/store presence, and capture competitive market share.
Establish a baseline and benchmarks by market for optimal
growth.
- Effectively develop and support in executing the strategies
essential to peer groups objectives: visual merchandising, buying,
CRM, wholesale, finance, HR. Form a strong partnership with HQ
counterparts and be proactive in supporting the development and
execution of WW retail strategies. -CRM - Customer Relationship
Management:
- Lead partnership with CRM and retail marketing department to
optimize deliverables of shared goals. Ensure that stores are on
track with established CRM rollouts.
- Guide the managers towards a ROI through achieving targets in
CRM actions as well as the tier-growth strategies.
- Ensure store teams are executing their established CRM
plans.
- Monitor by door the key Clienteling metrics and ensure that
stores are achieving desired benchmarks.Performance and Talent
Management:
- Continuously monitor store management teams and provide
constructive feedback, as needed.
- Partner with Human Resource Manager on complex employee
relations issues and escalate, as needed.
- Oversee the annual performance review process and salary
planning process for respective stores.
- Identify and create action plans and build development plans
for all direct reports and approve of that for retail
employees.
- Attract, recruit, and retain a high performing team; -Build a
talent pipeline through networking and competitive shopping.
- Ensure a consistent and branded onboarding experience for new
hires.Who you are:
- Experience of at least 6 years in complex or flagship level
store management, with experience in a district or multi-store
role; -
- A track record in developing and achieving clienteling activity
both in store and outside stores;
- Operates with a high degree of ethics and integrity;
- Strong business acumen, highly analytical, able to present and
drive one idea;
- Experience in collaborating with multiple teams - Human
Resources, Store Operations, Loss Prevention, Merchandising, Visual
Merchandising, Wholesale, CRM, Legal department, etc.;
- Great verbal and written communication skills; excellent
presentation skills;
- Very proficient in Excel and PowerPoint;
- Strategic and focused on the end results;
- Decisive and collaborates with a team to develop strategies;
-
- Flexible, adaptable, reliable, and able to work well under
pressure;
- Extremely well organized and structured - excellent project
management skills;
- Able to quickly assess and anticipate needs and provide highest
quality of serviceWhy work with us?This is a fantastic opportunity
to become part of a dynamic team with a visionary brand that offers
possibilities to learn and grow. Talent development is a managerial
principle at Kering and we are committed to fostering internal
mobility. Our common vision promotes leadership skills and helps
every employee to reach their full potential in a stimulating and
fulfilling workplace environment.Kering is committed to building a
diverse workforce. We believe diversity in all its forms - gender,
age, nationality, culture, religious beliefs and sexual orientation
- enriches the workplace. It opens up opportunities for people to
express their talent, both individually and collectively and it
helps foster our ability to adapt to a changing world. As an Equal
Opportunity Employer we welcome and consider applications from all
qualified candidates, regardless of their background. Regular
Sales_Omni_Channel
North America - United States of America - BRIDGEWATERRegular
Sales_Omni_Channel
North America - United States of America - WaileaRegular
Sales_Omni_Channel
North America - United States of America - HONOLULURegular
Sales_Omni_Channel
North America - United States of America - CABAZONRegular
Sales_Omni_Channel
North America - United States of America - CENTRAL
VALLEYRegular
Sales_Omni_Channel
North America - United States of America - Wailea
Keywords: Kering, Beverly Hills , ALEXANDER MCQUEEN, West Coast Retail Director, Los Angeles, Hospitality & Tourism , Beverly Hills, California
Didn't find what you're looking for? Search again!
Loading more jobs...