Company: L'Ermitage Beverly Hills
Location: Beverly Hills
Posted on: September 22, 2022
TRAVEL + LEISURE WORLD'S BEST AWARDS 2022#1 City Hotel in
Greater Los Angeles and #7 City Hotel in the Continental U.S.
-L'Ermitage Beverly Hills has been a part of the fabric of Beverly
Hills since 1975. We embrace the qualities of a warm, welcoming
residence with our signature all-suite offering, residentially
inspired layouts, unique art collection, top-of-the-line amenities,
and service points that feel impossibly (and perfectly) tailored.
When you are here, whether as a guest or a team member, you are
Scope of the Position:
Provide administrative support for the Housekeeping department,
including computer input, filing, answering telephones, printing
reports, and maintaining departmental records/logs. -
General Responsibilities Include: -
- - - - - -Maintain and execute 5-star Forbes and 5 Diamonds AAA
standards. - - - - - -Maintain complete knowledge of and comply
with all departmental policies/service procedures/standards. - - -
- - -Maintain complete knowledge of correct maintenance and use of
equipment. - Use equipment only as intended. - - - - - -Anticipate
guests' needs, respond promptly and acknowledge all guests. - - - -
- -Maintain positive guest relations at all times. - - - - - -Be
familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries accurately. -
- - - - -Resolve guest complaints, ensuring guest satisfaction. - -
- - - -Monitor and maintain cleanliness, sanitation and
organization of assigned work areas - - - - - -Maintain knowledge
of:1. - - - -all hotel services/features and hours of operation.2.
- - - -all guest room layouts, bed types, decor, appointments,
amenities, locations, numbers/names.3. - - - -housekeeping services
available for guests.4. - - - -available laundry/dry cleaning
services and hours of operation. - - - - - -Access all functions of
computer. - - - - - -Set up work station with necessary supplies
and resource materials. - - - - - -Complete supply requisitions and
submit to Manager; stock office supplies upon receipt. - - - - -
-Print designated reports and distribute accordingly. - - - - -
-Update room status report. - - - - - -Contact Floor Supervisor to
resolve discrepant rooms. - - - - - -Monitor and track status of
out-of-order rooms; update accordingly. - - - - - -Prepare work
orders for maintenance repairs and distribute to Engineering. -
Monitor completion of work orders submitted. - - - - - -Communicate
departmental and guest needs as they arise with respective
Housekeeping personnel by beeper. - - - - - -Answer Housekeeping
telephone within 3 rings, using correct salutations and telephone
etiquette. - - - - - -Document all guest requests for Housekeeping
items/services and assign to respective personnel/ departments for
completion. - Follow up on guest satisfaction. - - - - - -Issue
Housekeeping items to Floor Attendants for delivery to guest rooms.
- Follow up on return of items. - - - - - -Establish and maintain
filing procedures. - - - - - -Type correspondence and reports as
assigned. - - - - - -Document pertinent information in departmental
log book. - - - - - -Review status of incomplete work and follow up
actions with manager before leaving.
1. - - - -Fluency in English both verbal and non-verbal preferred2.
- - - -Provide legible communication and directions.3. - - -
-Flexible schedule- must be available to work a variety of shifts
-4. - - - -Ability to: - - - - - -perform job functions with
attention to detail, speed and accuracy. - - - - - -prioritize,
organize and follow up. - - - - - -be a clear thinker, remaining
calm and resolving problems using good judgment. - - - - - -follow
directions thoroughly. - - - - - -understand guest's service needs.
- - - - - -work cohesively with co-workers as part of a team. - - -
- - -work with minimal supervision. - - - - - -maintain
confidentiality of guest information and pertinent Hotel data.
Education: High school or equivalent preferred. -
Experience: 1 to 2 years previous experience in a similar hotel
Grooming: All colleagues must maintain a neat, and well groomed
appearance (specific standards will be provided) -
Viceroy Hotel Group is a leading hotel company that combines
desirable location, unique design, destination dining and
personalized service that touches the heart and soul of our guests.
As an industry leader in creativity and innovation, our hotels draw
upon the diverse backgrounds and talent of our extraordinary team
for optimal success. -
L'Ermitage participates in the Department of Homeland Security's
E-Verify Program to verify the employment eligibility of all newly
Keywords: L'Ermitage Beverly Hills, Beverly Hills , Housekeeping Coordinator, Hospitality & Tourism , Beverly Hills, California
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