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Housekeeping Coordinator

Company: L'Ermitage Beverly Hills
Location: Beverly Hills
Posted on: September 22, 2022

Job Description:

TRAVEL + LEISURE WORLD'S BEST AWARDS 2022#1 City Hotel in Greater Los Angeles and #7 City Hotel in the Continental U.S.
-L'Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home. -
Scope of the Position:
Provide administrative support for the Housekeeping department, including computer input, filing, answering telephones, printing reports, and maintaining departmental records/logs. -
General Responsibilities Include: -
- - - - - -Maintain and execute 5-star Forbes and 5 Diamonds AAA standards. - - - - - -Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - - - - - -Maintain complete knowledge of correct maintenance and use of equipment. - Use equipment only as intended. - - - - - -Anticipate guests' needs, respond promptly and acknowledge all guests. - - - - - -Maintain positive guest relations at all times. - - - - - -Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. - - - - - -Resolve guest complaints, ensuring guest satisfaction. - - - - - -Monitor and maintain cleanliness, sanitation and organization of assigned work areas - - - - - -Maintain knowledge of:1. - - - -all hotel services/features and hours of operation.2. - - - -all guest room layouts, bed types, decor, appointments, amenities, locations, numbers/names.3. - - - -housekeeping services available for guests.4. - - - -available laundry/dry cleaning services and hours of operation. - - - - - -Access all functions of computer. - - - - - -Set up work station with necessary supplies and resource materials. - - - - - -Complete supply requisitions and submit to Manager; stock office supplies upon receipt. - - - - - -Print designated reports and distribute accordingly. - - - - - -Update room status report. - - - - - -Contact Floor Supervisor to resolve discrepant rooms. - - - - - -Monitor and track status of out-of-order rooms; update accordingly. - - - - - -Prepare work orders for maintenance repairs and distribute to Engineering. - Monitor completion of work orders submitted. - - - - - -Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper. - - - - - -Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette. - - - - - -Document all guest requests for Housekeeping items/services and assign to respective personnel/ departments for completion. - Follow up on guest satisfaction. - - - - - -Issue Housekeeping items to Floor Attendants for delivery to guest rooms. - Follow up on return of items. - - - - - -Establish and maintain filing procedures. - - - - - -Type correspondence and reports as assigned. - - - - - -Document pertinent information in departmental log book. - - - - - -Review status of incomplete work and follow up actions with manager before leaving.
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Skills/Knowledge Required:
1. - - - -Fluency in English both verbal and non-verbal preferred2. - - - -Provide legible communication and directions.3. - - - -Flexible schedule- must be available to work a variety of shifts -4. - - - -Ability to: - - - - - -perform job functions with attention to detail, speed and accuracy. - - - - - -prioritize, organize and follow up. - - - - - -be a clear thinker, remaining calm and resolving problems using good judgment. - - - - - -follow directions thoroughly. - - - - - -understand guest's service needs. - - - - - -work cohesively with co-workers as part of a team. - - - - - -work with minimal supervision. - - - - - -maintain confidentiality of guest information and pertinent Hotel data. -
Qualification Standards:

Education: High school or equivalent preferred. -

Experience: 1 to 2 years previous experience in a similar hotel position preferred

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided) -
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Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. -

EOE
L'Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

Keywords: L'Ermitage Beverly Hills, Beverly Hills , Housekeeping Coordinator, Hospitality & Tourism , Beverly Hills, California

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