Keyholder, Rodeo Drive
Company: Max Mara Fashion Group
Location: Beverly Hills
Posted on: June 21, 2022
Job Description:
OVERALL DUTIES:The Key-holder is responsible for sharing the
methodology and DNA of the company to clients in order to drive
sales, grow the base and sustain the brand. They are also
responsible for opening and closing the store when the Store
Manager and/or Assistant Manager are unavailable.CORE
RESPONSIBILTIES:Customer Service
- Assist stylists in the absence of store management
- Actively builds client confidence by creating an engaging
interactive experience
- Gain new clients meeting conversion goals and continues to
service existing client base
- Resolves customer service issues swiftly
- Ensure customer's needs are surpassed without hesitation.
- Consistently meets/exceeds both store and individual sales
goals including KPI's
- Maximize the customer experience
- Maintain positive outlook and professional demeanor while
supporting company initiativesStaff Partnership
- Promotes positive working environment through effective
communication amongst peers, Management, and Corporate
officeOperations
- Consistently adheres to company policies and procedures
- Possesses working knowledge of POS system
- Communicates all store related issues to Store Manager when
unable to solve on their own
- Performs opening/closing duties as required
- Uses time effectively when not servicing clients
- Accountable for protecting MaxMara assets and minimizing
shrinkStore Visuals
- Maintains a clean working environment and insure presentation
of product is consistently too standard
- Is fully knowledgeable of the productREQUIRED SKILLS/EDUCATION
- Minimum 2-4 years of Retail experience; luxury a plus
- RTW and/or shoe experience is a plus; product experience in
luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication
skills
- Able to work independently as well as collaboratively
- Proficient computer skillsMax Mara is an Equal Opportunity
Employer. M/F/D/V
Keywords: Max Mara Fashion Group, Beverly Hills , Keyholder, Rodeo Drive, Hospitality & Tourism , Beverly Hills, California
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