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Guest Service Associate - Alo Beverly Hills

Company: Alo Yoga
Location: Beverly Hills
Posted on: May 16, 2022

Job Description:

OBJECTIVE OF THE POSITION
The Guest Services Associate works to achieve store sales goals by setting the standard of the Alo experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Guest Service Associate thrives working on a team and relishes a culture of feedback and excellence.
Business Leader
Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
Confidently introduces all facets of the Alo business model (Retail, Yoga, Caf--) through personal testimony and knowledge of all aspects and details
Leverages company tools, incentives, and strategies to support meeting store goal
People Leader
Ensure effective communication between managers & Other team members
Support keeping other team members motivated and engaged
Contribute new & Innovative Ideas to support Meeting business goals
Resolve client needs quickly & effectively ensuring customer satisfaction
Participates in all training & development meetings
Operations Leader
Ensure a safe workplace by staying educated and practicing company safety policies and procedures
Accurately and efficiently processes transactions; payments, returns/exchanges, gift cards and e-commerce
Assist in closing the store including but not limited to; sizing, cleaning, trash removal and other duties as needed
Ensure items from fitting rooms are sanitized, organized, and returned to the floor appropriately
Answer store phones and respond to guest questions or concerns
Maintain standards through responding to replenishment, recovery, folding, sizing, styling, or other inventory needs with urgency
Responsible for inventory management including receiving, processing, replenishment, tagging if needed and visual merchandising
Customer Focus
Builds relationships with every guest to create excitement about the Alo Brand Mission, product and community and goes beyond to exceed their expectations
Collaborates with all team members to support a superior shopping experience
Be present on and off the floor as an Alo representative
Guest Service Associate Qualifications
Preferred 1+ years prior work experience in a client-centric, sales environment
Passion for customer service and delivering exceptional experiences
High energy, upbeat and enthusiastic with the ability to integrate fun and work
Self-motivated with a desire to achieve results and excel individually, and as a team
Inspires others and proves as a positive influence among peers, leaders and guests
Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

Guest Services Schedule
Part-Time non-exempt associates are expected to work up to 29 hours per week; Full-Time non-exempt associates are expected to work 32-40 hours per week with 100% of their work week spent on the sales floor or stockroom. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts. All Employees are expected to be able to work from the week of Thanksgiving including "Black Friday" (the day after US Thanksgiving) and that weekend until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Keywords: Alo Yoga, Beverly Hills , Guest Service Associate - Alo Beverly Hills, Hospitality & Tourism , Beverly Hills, California

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