Shift Leader
Company: Burger Lounge
Location: Beverly Hills
Posted on: May 9, 2022
Job Description:
Shift Leaders are invited to join the Burger Lounge team! Tips
average $4-6 on top of the hourly rate. With our Instant Pay
benefit, you work today and get paid tomorrow. Every day is pay
day!Work Where the Grass Is Greener:A great career starts with the
best ingredients. Were on a mission to make things better and were
not just talking about our grass-fed burgers. Were also here to put
Loungers in the best place for them to succeed. After all, to turn
our food into an experience, we dont just need people we need
personalities. We celebrate the uniqueness of our employees,
recognize true talent and reward a job well done. Join us today and
see why the grass is greener at Burger Lounge.Ideal Loungers:
- Will be proud to serve food that honors the body and
planet
- Expect & deliver impressive results
- Never settle for less, even the best can be better
- Speak and act with kindness & respect
- See every day as an opportunity to have fun with their team &
our guests
- We encourage everyone to Be Uncommon, Be YOU!Job Title: Shift
LeaderDepartment/Group: Front of House (FOH)Exempt/Non-Exempt:
Non-ExemptReports To: General ManagerJob Summary: Shift Leaders may
work in the capacity of Food Presenter, Cashier and/or Expo as
needed. Shift Leaders must be able to demonstrate a thorough
understanding of all FOH positions, operations and regularly assist
the AGM and/or GM in maintaining a smooth operation to ensure guest
satisfaction. Work schedules fluctuate based on business need,
requiring employees to work days, nights, weekends and
holidays.Essential Functions:Maintains consistent customer service
focus always, showing pride of ownership and a sense of urgency to
delight the Guest. Enthusiastically greets Guests with a warm,
genuine welcome. Consistently follows G.O.A.L. standard of service
(Greet, Offer of Specific Service, Anticipate Guest Needs, Leave a
Lasting Impression).
- Training New Staff- May assist AGM/ GM with training
front-of-house employees on Burger Lounge standards and
expectations.
- Food Presentation Uses Burger Lounge dialog combined with
clear, organized presentation of food, key words, offer of a
specific service (the O in G.O.A.L.), and appropriate carrying
techniques for carrying 3 plates, when required.
- Sauce Protocol Understands and follows sauce protocol
procedures on how to offer, pour, and present sauces.
- Circulating the Dining Room Exhibits soft skills such as social
awareness and perception of non-verbal cues, reading the table, eye
contact and verbal engagement.
- Beverage Preparation Brews iced tea and lemonade, prepares
milkshakes and floats, and pours beer and wine (if over the age of
18).
- Menu Demonstrates strong comprehension of Burger Lounge menu
including recipes, allergens, and dietary restriction
workarounds.
- Order Taking and Greeter Dialogue Processes Guest orders in
person or by telephone using the POS, handles cash and credit/debit
card transactions with accuracy while upholding register
dialogue.
- Cash Handling Follows all cash handling procedures, including
fraud protection, and properly assigns and checks out drawers as
required.
- Primary vs. Secondary Responsibilities
- FP Primary: Presents food to Guests, circulates dining room for
service opportunities, pre-busses and busses tables, and greets
Guests who are walking into the restaurant, standing in line, or
exiting the restaurant.
- FP Secondary: Maintains clean floors, busses and washes dishes,
cleans and restocks bathrooms, wipes windows, and rolls
silverware.
- Greeter Primary: Processes Guest orders at the register,
simultaneously pours beverages, answers questions about our menu,
and keeps the front counter area clean and organized.
- Greeter Secondary: Restocks the ice bin, lemons, and mint,
dries clean tumblers and glassware, preps milkshakes, and adjusts
credit card tips.
- Communication Communicates regularly and consistently with
Guests and employees working in other stations (BOH and FOH) to
optimize service levels. Works well with and partners with BOH
staff to ensure execution and guest satisfaction.
- Opening and Closing Conducts FOH opening and closing tasks per
standards as required.
- Other tasks as assigned.Qualifications and Education
Requirements:
- A minimum of one (1) year recent restaurant experience required
(high volume restaurant experience preferred).
- One (1) year of supervisory experience is a plus, but not
required.
- Ability to remain calm under pressure in a fast-paced
environment.
- Reliable transportation and ability to arrive to work on time
and maintain a positive attendance record.
- Ability to work a flexible schedule, including weekends,
holidays and evenings.
- Good communication, organization, and interpersonal skills to
establish and maintain effective working relationships with
co-workers.
- Current Food Handlers Card. Our preferred vendor is
ServSafe.Preferred Skills: Multi-tasker, safety-minded, team player
and strong work ethic (you care about your team and the job you
perform). Language Skills: Ability to read, write, and verbally
communicate effectively and professionally with other business
departments, Guests, and vendors. Ability to diplomatically deal
with difficult situations and people, while exhibiting a consistent
level of professionalism. Our Company offers a variety of benefits
including:
- Instant Pay+Tips (daily tips + up to half of a shifts earnings
paid the following business day)
- Comprehensive Medical/Dental/Vision package for employees
averaging 25+ hours weekly
- 401(k)
- Free employee shift meals
- Pre-Tax Parking & Transportation Benefit + 50% employer
match
- Discounted wellness, tickets, and travelOur employees average
$4-6/hour in tips. We believe every position is important in
enhancing the guest experience and tips are paid out equally across
all Loungers. Employee Safety During The COVID-19 Pandemic:Burger
Lounge takes employee and guest safety very seriously. During this
time, we have instituted additional measures to ensure your health
and well-being including:
- Social Distancing Guidelines
- Mandatory face coverings (PPE) for all employees
- Mandatory gloves for all employees (with the exception of
Cashier)
- A stringent clean and disinfect/sanitize policy adopted from
the CDC Burger Lounge is proud to be an Equal Opportunity Employer
and participates in E-Verify
Keywords: Burger Lounge, Beverly Hills , Shift Leader, Hospitality & Tourism , Beverly Hills, California
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