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Guest Service Associate - Bella Beverly Hills

Location: Beverly Hills
Posted on: January 16, 2022

Job Description:


BELLA+CANVAS is the brand behind the T-Shirt movement. Headquartered in Los Angeles, we are the largest manufacturers of wholesale apparel in the USA. Specializing in high quality, fashion-forward styles, we provide blank garments to decorators, promotional distributors and brands all over the world. And now Retail.

At BELLA+CANVAS, we're all about providing a place where the entrepreneurial spirit thrives. It's a collaborative environment where everyone has a voice, and great ideas can come from anyone. We seek to ignite the BE DIFFERENT mentality throughout each department.

Job Title: Guest Service Associate
Department: Bella Canvas

Guest Services Associates set the standard for our success in retail and sharing the BC Brand Mission. The Guest Service Associate role creates an authentic, organic experience of excellence for every guest through genuine connection, product education and sharing about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design and care. This individual is also skilled in tailoring their knowledge for each unique guest need, making it the most relevant and impactful. The Guest Service Associate thrives working on a team and relishes in a culture of feedback and excellence.

Guest Service Associate Qualifications

Passion for customer service and delivering exceptional experiences
High energy, upbeat and enthusiastic with the ability to integrate fun and work
Self-motivated with a desire to achieve results and excel individually, and as a team
Communicates honestly, professionally, directly and with compassion and allows space for others to do the same
Inspires others and proves as a positive influence among peers, leaders and guests
Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

Guest Service Associate Responsibilities

Builds relationships with every guest to create excitement about the brand mission, product and goes above and beyond to exceed their expectations
Knowledgeable about store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
Receive and process shipment; unpacking, counting, tagging as needed, folding, sizing and setting on the floor or backroom storage
Responsible for inventory management including receiving, processing, replenishment and visual merchandising
Maintain standards through responding to replenishment, recovery, styling or other inventory needs with urgency
Answers store phones and responds to guest questions or concerns
Ensures items from fitting rooms are sanitized, organized and returned to the floor appropriately
Assists in closing the store including but not limited to; sizing, cleaning, trash removal and other duties as needed
Accurately and efficiently processes transactions; payments, returns/exchanges, gift cards and e-commerce
Ensures a safe workplace by staying educated and practicing company safety policies and procedures

Keywords: BELLA+CANVAS, Beverly Hills , Guest Service Associate - Bella Beverly Hills, Hospitality & Tourism , Beverly Hills, California

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