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Reservations Manager - Waldorf Astoria Beverly Hills

Company: Waldorf Astoria Beverly Hills
Location: Beverly Hills
Posted on: November 19, 2021

Job Description:

The Waldorf Astoria Beverly Hills is an urban oasis in one of the world's most glamorous cities. Perfectly set where Wilshire and Santa Monica Boulevards meet, this elegant hotel represents the best in California lifestyle and luxury. Designed inside and out by the legendary Pierre-Yves Rochon, you'll find world-class service, lavish accommodations, and excellence in every detail. Create unforgettable memories that will last a lifetime.

Lush gardens and coastal California d--cor set the tone for a relaxing retreat. Every hotel element is richly designed, from the grand three-story lobby to the delicate Lalique crystal. Enjoy the California ease of in-room check-in, and exceptional Waldorf Astoria Service during your entire stay.

Our guests can count on a unique experience when they host their Beverly Hills event with us at Waldorf Astoria. Whether it's a distinguished meeting room, the rooftop lounge area, or a well-appointed Villa Suite, our luxury hotel has the perfect venues for memorable conferences and celebrations. Our distinctive True Waldorf Service and sophisticated amenities will create unforgettable experiences.

What will I be doing?

As a Reservations Manager , you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


- Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Maximize occupancy levels by reviewing and revising revenue strategies
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
- Serve as liaison with Reservations teams company-wide:

- Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
- Recruit, interview and train team members
- Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
- Develop and revise forecasts

Keywords: Waldorf Astoria Beverly Hills, Beverly Hills , Reservations Manager - Waldorf Astoria Beverly Hills, Hospitality & Tourism , Beverly Hills, California

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