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Team Leader, Customer Service

Company: Crate & Barrel
Location: Beverly Hills
Posted on: November 16, 2021

Job Description:

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.-We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Customer Service, Team Leader.-A natural mediator and expert communicator, you lead the way for an outstanding customer experience. You're a master of conflict resolution and are confident in making timely decisions on behalf of the customer, acting as the liaison between the customer and associate. You set up your team for success, building an effective communication system to monitor and resolve customer service issues. An involved and engaged mentor, you lead by example and actively coach your team by providing productive real-time feedback. Working closely with Assistant Store Managers, you lead by example and observe communication of associates to ensure customers are getting personal attention throughout their visit. Your patience and positive energy keep your team and the store thriving.-What you'll do:-Leadership

  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.
  • Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.Job Knowledge
    • Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
    • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.Results Oriented
      • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
      • Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.Communication/Teamwork
        • Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
        • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.What you'll bring:
          • Your sense of personal style with a discerning eye and passion for design and home furnishings
          • 1+ years customer service or retail experience
          • Strong communication and interpersonal skills
          • High school diploma/GED or equivalent

Keywords: Crate & Barrel, Beverly Hills , Team Leader, Customer Service, Hospitality & Tourism , Beverly Hills, California

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