Guest Services Associate (Part-Time)

Company: AKA
Location: Beverly Hills
Posted on: April 8, 2021

Job Description:

AKA Beverly Hills is hiring for a Full-Time Guest Services Associate with 1+ years' guest service experience! RESPONSIBILITIES

• Engage all residents with an upbeat can-do attitude.
• Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay.
• Handle incoming calls for resident transfer, reservations, on-site management team, etc.
• Maintains resident confidence by maintaining service levels; garnering "repeat" visits.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to role accomplishments.
• Perform other duties as assigned. REQUIRED QUALIFICATIONS
  • High school degree or equivalent.
  • Minimum of one year of Guest Service experience.
  • Demonstrated strong guest service skills.
  • Demonstrated problem solving and decision-making skills.
  • Ability to be flexible with work schedule including nights, weekends and holidays.
  • Meticulous attention to detail. ABOUT AKA BEVERLY HILLSThe sleek furnished Beverly Hills apartments at AKA are distinct from any other luxury extended stay in Los Angeles. Situated at Crescent Drive and Wilshire Boulevard, AKA's Beverly Hills luxury extended stay is an exclusive and contemporary residential oasis offering 88 spacious one- and two-bedroom furnished residences, private access townhomes, and stunning Beverly Hills Penthouse suites, designed for extended stays of one week or longer. Residences boast fully-equipped gourmet kitchens, custom contemporary furnishings, fireplaces, and private balconies, from which to take in views of Griffith Park and the iconic Hollywood sign.

Keywords: AKA, Beverly Hills , Guest Services Associate (Part-Time), Hospitality & Tourism , Beverly Hills, California