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Medical Receptionist

Company: Golden State Dermatology
Location: Beverly Hills
Posted on: May 25, 2023

Job Description:

Position Summary: Responsible for greeting patients, answering telephones, providing information, scheduling appointments, and communicating with other departments.

Essential Functions

Greets patients and visitors in a prompt, courteous, and helpful manner.


Answers telephone within three (3) rings

Polite and responsive with all callers

If placing patient on hold, provides frequent updates/status reports

Transfers incoming calls to staff members

Asks callers if they prefer to leave a message or access voicemail; takes messages Schedules patient appointments, and follow up visit

Registers patients using EClinicalWorks (or current system); enters all demographics. Asks patients how they heard about GSD records marketing source information Provides general information about GSD

Promotes GSD, with particular emphasis on skin care products available at Front Desk

Checks for patient balance upon arrival. Collects co-pays and/or patient balance. Provides patient receipt for all payments; maintains receipt logbook.

Sells skin care products, collects payment, enters information into EClinicalWorks (or current system)

Maintains cash box for all payments, change, etc. Balances cash daily, maintains daily report. Assures that cashbox is locked up whenever away from work station.

Maintains work area and lobby in neat and orderly manner; attends to lobby throughout day for magazines, trash, chair placement, etc.

Reviews current day/week schedules for vacancies, contacts patients on waiting lists or with distant-future appointments and offers earlier appointments. Demonstrates efforts to fill unscheduled provider appointment-slots.

Receives and signs for shipments/packages. Notifies appropriate staff member of package arrival.

Files correspondence and report in medical records. Retrieves and/or returns medical records to files.

Screens and signs in sales representatives

Various clerical duties including but not limited to: photocopying, faxing, filing, typing letters, envelopes and forms, and maintaining office equipment in order to perform duties.

Completes forms to facilitate referrals, laboratory orders, registration, insurance payment and others.

Other duties as assigned by supervisor

Organizational Standards

Demonstrates Knowledge of Job Duties

Knowledgeable in the diagnosis and treatment of benign, pre-cancerous lesions, and skin cancers.

Knowledgeable in insurance carriers (i.e. Medicare, commercial, HMO)

Judgment: demonstrates sound forethought and logic in all actions Communications: written communications and email are clear and well organized

Communications: oral communications are clear and appropriate for business. Checks email throughout the day

Team & Working Relationships: Effective in working with others. Actively assists other departments as needed, particularly back office.

Thorough knowledge of GSD skincare products; promotes products to patients and others in reception area.

Understands GSD Marketing Plan and demonstrates commitment to plan through inquiries and documentation related to sourcing, positive attitude and suggestions to patients/potential patients.

Safety: adheres to all workplace safety standards and policies Adheres to all HIPAA standards

Maintains strictest confidentiality

Stewardship of company resources: appropriate use of PC, email, rest areas, maintains a clean and organized work environment. Refrains from using company services and equipment for personal matters.

Attendance: reports for work on-time and as scheduled, available for work as needed Ability to organize and prioritize tasks/responsibilities effectively

All Golden State Dermatology employees may be temporarily scheduled in any GSD facility based upon the needs of the organization. Employee demonstrates understanding and willingness to go where needed.

Promotes Golden State Dermatology in an effort to enhance patient comfort and further organization reputation of excellence in the patient, medical, and associated business communities. Conveys a positive image of the organization.

Requirements Knowledge, expertise:

Use of a PC, keyboard, mouse, printer, photocopy machine, and other office equipment

Multi-line telephone system

Ability to learn systems; competent in EMA and EClinicalWorks (or current system) upon training.

Able to speak clearly

Skilled in tact and diplomacy in interpersonal interactions

Skilled in patient education needs by effectively sharing information with patients and families.

Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, staff and other customers.

Certifications, training, licensure:

High School Graduate or Equivalent.

Safety Requirements:

Adheres to all GSD safety standards, including lifting technique, use of footstools, safe operation of moveable medical records shelving.

Physical Requirements:

Sitting up to 8 hours per day. Frequent sitting and standing from a sitting position. Use of keyboard and/or computer mouse up to 8-hours per day. Ability to use a stepstool, reach overhead. Ability to pull charts from and return charts to medical record storage shelves.

Decision Making Authority:

Collecting cash and making change. Processing credit card payments. Able to process cosmetic product sales. Authorized to sign for and accept packages and registered/certified mail.

GSD requires employees to receive the COVID-19 primary series vaccination or provide an approved exemption.

Keywords: Golden State Dermatology, Beverly Hills , Medical Receptionist, Healthcare , Beverly Hills, California

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