Patient Service Rep - University Cardiovascular Medical Group
Location: Beverly Hills
Posted on: September 22, 2022
Patient Service Rep - University Cardiovascular Medical GroupThe
Patient Service Rep is responsible for positive patient relations,
accurate telephone communication, appointment scheduling, patient
registration, payment and co-payment collection and overall
providing outstanding customer service to patients through the
intake of calls and ability to navigate services throughout Cedars
Sinai Medical Network. This position also performs routine duties
associated with the collection and maintenance of current patient
demographics and insurance information.Job Duties and
- Provides outstanding customer service through the successful
intake, prioritizing, and resolution of calls and patient needs for
a multi-specialty team.
- Greets patients and assist with resolving patient issues or
raising patients issues.
- Check-in and out patients and collect co-payments/give
receipts/reconcile payments. Verifies that patient demographic and
insurance data are accurate in CS-Link.
- Schedules appointments, complete patient registration, collect
patient payments and to provide a high level of patient
- Assists with the management of physician schedules and finds
opportunities for improvement. Handle patient/provider
correspondence as instructed.
- Process and track referrals and authorizations for various
- Manages patient care flow and assist with monitoring CS-Link
message pools and standard work.
- Monitors and assess their own workflow to find opportunities
- Explains policies, procedures, or services to patients using
- Participates in daily huddles and staff meetings.
- Promotes and practice infection prevention standards and all
department policies and procedures.Education:High school diploma or
GED preferred.Experience:Two (2) years experience working as a
Patient Service Rep in an outpatient medical office setting
preferred. Beverly Hills, California, United States Beverly Hills,
California, United States Beverly Hills, California, United
Keywords: Cedars-Sinai, Beverly Hills , Patient Service Rep - University Cardiovascular Medical Group, Healthcare , Beverly Hills, California
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