Group Lead, Phlebotomist IV
Company: Quest Diagnostics Incorporated
Location: Beverly Hills
Posted on: August 6, 2022
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Job Description:
Job Description
This position requires you to have a state phlebotomy license.
(Quest does not accept NHA licenses in CA, WA, NV).
Group Lead, PS IV (Phleb) - Beverly Hills, CA - Monday-Friday
8:00am-5:00pm (Rotational Saturday)
$1500 Sign on Bonus
Proof of COVID-19 vaccination will be required, which must include
the primary doses and the booster dose if eligible - exemptions
from vaccination requirement for medical and religious reasons will
be considered if a conditional offer of employment is extended.
Job Summary
The Patient Service Representative IV - Group Lead (PSR IV - Group
Lead) represents the face of our company to patients who come to
Quest Diagnostics, both as part of their health routine or for
insights into life-defining health decisions. The PSR IV must have
a deep understanding and knowledge of established practices and
procedures and creates an atmosphere of trust and confidence to our
patients, customers, clients and internal leadership. The PSR IV
must ensure that daily work of the Patient Service
Center/Mobile/Long Term Care/In-Office Phlebotomy is completed
accurately and on time. The PSR IV is also responsible in providing
the Supervisor or Functional Patient Services Manager with Patient,
Client, Field, Compliance, Training, Metrics and Administrative
support as needed in the Patient Service Region. The PSR IV must
function as a backup to the Patient Services Supervisor and carry
out duties and responsibilities in his/her absence.
The PSR IV demonstrates Quest Leadership Behaviors while focusing
on process excellence skills and sensitivity to confidentiality and
accuracy to patient information. This role is held accountable for
Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP)
activity in the territory, including opening and closing both PSCs
and IOP locations. Successful applicants may be assigned to work
and direct daily activity in a doctor's office, a patient service
center, in a house call environment, long term care or as business
needs dictate. Will be required to act as a coach, mentor,
instructor, and resource advisor for new employees and provide
effective onboarding services to new clients. They will also act as
a point of contact to staff in the region and provide regular input
to the Supervisor or Functional Patient Service Manager. In
addition, the PSR IV must portray leadership capabilities and a
higher level of customer facing skills including; verbal and
written communications, problem solving, and collaboration with
multiple functions, such as: Sales, Laboratory Testing Services, IT
connectivity, Billing, and Logistics due to their specialty and or
complex test orders. The PSR IV must be capable of handling
multiple priorities in a high volume setting.
Job Accountabilities (Responsibilities)
* Collect specimens according to established procedures. This
includes, but not limited to: drug screens, biometric screening and
insurance exams.
* Administer oral solutions according to established training.
* Research test/client information and confirm and verify all
written and electronic orders by utilizing lab technology systems
or directory of services.
* Responsible for completing all data entry requirements accurately
including data entry of patient registration; entry of test order
from requisition or pulling order from database; managing Standing
Orders.
* Enter billing information and collect payments when required,
including the safeguarding of assets and credit card
information.
* Data entry and processing specimens including: labeling,
centrifuging, splitting, and freezing specimens as required by test
order.
* Perform departmental-related clerical duties when assigned such
as data entry, inventory, stock supplies, and answer phones when
needed.
* Read, understand and comply with departmental policies, protocols
and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance
Manual, Automobile Policies and Procedures, Employee Handbook,
Quality Assurance Manual); and ensure that all staff members follow
instructions.
* Perform verification of patient demographic info / initials
including patient signature post-venipuncture to verify tubes were
labeled in their presence and that the name on the label is
correct.
* Assist with compilation and submission of monthly statistics and
data.
* Maintain all appropriate phlebotomy logs in a timely manner and
based on frequency, such as maintenance logs and temperature
logs.
* Complete training courses and keep up-to-date with the latest
phlebotomy techniques.
* Travel to Territory Manager meeting if held off-site or off
normal shift.
* Participate on special projects and teams.
* Stay up-to-date on company communications and assist with the
distribution of technical information to the work group.
* Perform Point of Care (POC) testing at those sites where needed
and the complete training/competency evaluations per Standard
Operating Procedure (SOP).
* With appropriate training, act as mentor and resource for new
employees, assisting with transition into the PSC work environment
and the familiarity with established procedures.
* Assist with periodic inventory counts.
* Assist with the preparation of schedules for the assigned work
group or PSCs.
* Communicate professionally with clients to resolve or refer, and
document problems, prepare problem documentation and report
critical issues as they occur.
* Ensure staff is following all safety precautions by wearing a
clean, button lab coat, gloves and face shield when required.
* Assist supervisors with the implementation of SOPs and the
distribution of technical information and communication to the work
group in accordance with Quest Diagnostics guidelines.
* Ensure facilities are neat, clean and in good repair, take
appropriate action to advise Supervisor of required repairs and
maintenance.
* Will be required to act as a coach, mentor, instructor and
resource advisor for new employees, as well as be the point of
contact to staff on site and provide regular input to the
supervisor.
* Provide effective onboarding services to new clients.
* Partner with Supervisor to assist the transition process setting
up new offices for both PSCs and IOPs.
* Must be able to step in for a PSR III and lead one or more PSR on
site.
* Support Patient Inquiries from the website, Office of Chairman
and Managed Care, as needed.
* Support the Problem Resolution Line and could be called to the
field regarding a patient recollection, as needed.
* Provide input on the performance evaluations of the PSRs.
Job Requirements
* Ability to provide quality, error free work in a fast-paced
environment.
* Ability to work independently with minimal on-site
supervision.
* Excellent phlebotomy skills to include pediatric and
geriatric.
* Flexible and available based on staffing needs, which includes
weekends, holidays, on-call and overtime.
* Committed to all Quest Diagnostics policies and procedures
including company dress code, Employee Health & Safety, and Quest
Diagnostics Everyday Excellence Guiding Principles.
* Must be able to make decisions based on established procedures
and exercise good judgment.
* Must have reliable transportation, valid driver license, and
clean driving record, if applicable.
* Travel and flexible hours required to work multiple locations and
required to cover at Patient Service Center/Mobile/Long Term
Care/In-Office Phlebotomy locations with minimal notice.
* Capable of handling multiple priorities in a high volume
setting.
* Must demonstrate superior customer focus; ability to communicate
openly and transparently with peers, supervisors and patients;
ability to accelerate and embrace change throughout Quest; and
knowledge of our business.
Physical Requirements
* Lift light to moderately heavy objects. The normal performance of
duties may require lifting and carrying objects. Objects in the
weight range of 1 to 15 pounds are lifted and carried frequently;
objects in the weight range of 16 to 25 pounds are lifted and
carried occasionally and objects in the weight range of 26 to 40
pounds are seldom lifted and carried. Objects exceeding 41 pounds
are not to be lifted or carried without assistance.
* Must be able to sit or stand for long periods of time; requires
long hours of eye and hand coordination.
* Must be able to perform repetitive tasks with dominant hand
frequently to constantly throughout the day.
* Position requires travel.
* Extensive use of phone and PC.
* Fine dexterity with hands/steadiness.
* Talking.
* Walking.
* Balancing.
* Bending/kneeling.
* Pushing/pulling.
* Reaching/twisting.
[All requirements are subject to possible modifications to
reasonably accommodate individuals with disabilities. All duties
and requirements are essential job functions.]
Required Education
* High school diploma or equivalent.
* Medical training: medical assistant or paramedic training
preferred.
* Phlebotomy certification preferred. Required in California,
Nevada, and Washington.
Work Experience
* Minimum seven years phlebotomy experience required, inclusive of
pediatric, geriatric and capillary collections.
* 5 to 7 years in a PSC/IOP environment preferred.
* Customer service in a retail or service environment
preferred.
* Keyboard/data entry experience.
req99313
Keywords: Quest Diagnostics Incorporated, Beverly Hills , Group Lead, Phlebotomist IV, Healthcare , Beverly Hills, California
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