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Surgical Office Assistant

Company: Kevin Brenner, MD, Inc.
Location: Beverly Hills
Posted on: May 11, 2022

Job Description:

Job Title : - - - - - - -Surgical Coordinator Assistant/Office Assistant
Department : - -Medical/Surgical - - - - - - - - - - - - - - - - - - - - -Date: 5/5/2022
Reports to : - - - -CEO

Supervisory Responsibilities: -No

Summary:

Collaborate with the team in delivery of quality patient care and services by assisting office staff with: answering phones, fielding new patient inquiries, answering patient questions, maintaining patient flow, escorting patients through the clinic, identifying patient needs, collecting/verifying information, -providing surgical education and other information as pertains to surgery, updating electronic medical records, interfacing with vendors, interfacing with insurance companies for benefit verification, and prior-authorization for surgery, and maintaining exam/treatment rooms.

Essential Duties and Responsibilities include the following:

1. - - - - - -Assist Dr. with general patient care.
2. - - - - - -Assist patient coordinator &/or Medical Assistant/Nurse with general patient paperwork.
3. - - - - - -Paperwork:
- - - - - - - - -Collecting and organizing patient intake paperwork.
- - - - - - - - -Preparing all needed pre-operative paperwork for surgical charts.
- - - - - - - - -Tracking down all needed pre-operative clearance paperwork.
- - - - - - - - -Ordering & Tracking all surgical supplies: bras, garments, implants, injectables.
- - - - - - - - -Printing/organizing any requests for Dr. to review before sending to outside offices or patients.
- - - - - - - - -Reviewing all applicable consent forms prior to any procedure or surgery requiring written consent.
- - - - - - - - -Reviewing all applicable paperwork with patient during their pre-operative visits.
- - - - - - - - -Maintaining internal credentialing file and keeping files up to date.
- - - - - - - - -Maintaining facility credentialing when needed.
- - - - - - - - -Tracking their own work hours, clock-in/out for work, take appropriate
meal and rest period.

4. - - - - - -Administration:
- - - - - - - - -Answering office phones in a courteous manner.
- - - - - - - - -Patient relations.
- - - - - - - - -Intake new patient inquires.
- - - - - - - - -Make new patient/follow up appointments.
- - - - - - - - -Confirm all patient appointments 48-72 hours prior by phone
- - - - - - - - -Answer basic clinical questions/ relay answers from Dr. to patients
- - - - - - - - -Defer unknown answers to Patient Coordinator or Dr.
- - - - - - - - -Take patient before and after photographs.
- - - - - - - - -Organize/upload photographs into digital files by name and date.
- - - - - - - - -Assist with photo and/or content updates to website.
- - - - - - - - -Keep track of patient schedule in conjunction with other staff.
- - - - - - - - -Communicate all patient/office related issues to staff in a friendly and timely manner.
- - - - - - - - -Speaking with and/or emailing pre-operative and post-operative confirmations and instructions to patients.
- - - - - - - - -Basic computer skills - Office: Word, Excel, Powerpoint, etc. Medical records system including recording/documenting all patient interactions within the EMR system. -Knowledge of common social media apps helpful.

5. - - - - - -Out of office duties:
Some duties may require some driving, 1-2 days per week.

Qualifications:

Confidential/HIPAA
Scheduling
Mathematical Skills
Analytical Skills
Problem Solving
Interpersonal Skills
Teamwork
Oral Communication
Written communication
Judgment
Adaptability
Valid Driver's License
Customer Service
Computer Skill
Planning/Organizing

Education :

Qualifications: -Bachelor's or Master's Degree preferred; Background in communication, hospitality, or public relations strongly encouraged; knowledge of/experience with health insurance verification helpful.

Physical Demands:

While performing the duties of this job, the employee is required to stand; walk and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include color vision. Requires prolonged sitting, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Some tasks may require driving.

Work Environment:
This job will take place in a small surgical office with other surgeons and staff. Respect for all other staff is required. Anonymity for staff and patients alike, is also a must.

Keywords: Kevin Brenner, MD, Inc., Beverly Hills , Surgical Office Assistant, Healthcare , Beverly Hills, California

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