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PSR Lead Offline/ Referral - Internal Medicine

Company: Cedars-Sinai
Location: Beverly Hills
Posted on: February 18, 2021

Job Description:

Important update: In response to the current health situation, some of our hiring processes have changed. Read more --- Learn more about applying at Cedars-Sinai Learn more about applying at Cedars-Sinai Let us search jobs for you based on the skills and experience listed in your LinkedIn Profile. PSR Lead Offline/ Referral - Internal Medicine The Lead Patient Service Rep functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a broad range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage. Job Duties and Responsibilities:

  • Leads huddles to observe, assess and evaluate department workflow.
  • Provides orientation and training for administrative staff.
  • Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.
  • Manages the patient care flow and assists with monitoring CS-Link message pools.
  • Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.
  • Manages the physicians' master schedules and coordinates all schedule changes, teaches staff accordingly, and makes recommendations for schedule improvements.
  • Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.
  • Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
  • Handles patient and provider correspondence.
  • Processes and documents referrals and authorizations for patients.
  • Assist in administrative quality assurance measures and adheres to all infection prevention standards.
  • Acts as a team lead to include leading all aspects of the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards. Education: High school diploma or GED required. Associates degree/college diploma highly preferred. Experience: Five (5) years of experience working as a Patient Service Rep in an outpatient clinical/medical office setting required. Six (6) years of experience preferred.
    • Working Title: PSR Lead Offline/ Referral - Internal Medicine
    • Business Entity: Medical Network Foundation Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring. At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment. Cedars-Sinai Employees - Enter your email to refer a friend! Close Our talented doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. Meet the distinguished women of Cedars-Sinai leading innovation and strengthening our impact in healthcare Join us for one of our career events and learn more about how we are dedicated to being the best at transforming healthcare. Join our Talent Network and get Cedars-Sinai news and job alerts delivered to your inbox. First Name Last Name Email Phone Number Current Job Title Years of Experience Upload Resume Interested In Search for a category, location, or category/location pair, select a term from the suggestions, and click "Add". Category Location
      • Administrative, Beverly Hills, California, United States Remove

Keywords: Cedars-Sinai, Beverly Hills , PSR Lead Offline/ Referral - Internal Medicine, Healthcare , Beverly Hills, California

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