PSR Lead Offline/ Referral - Internal Medicine
Location: Beverly Hills
Posted on: February 18, 2021
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Cedars-Sinai Let us search jobs for you based on the skills and
experience listed in your LinkedIn Profile. PSR Lead Offline/
Referral - Internal Medicine The Lead Patient Service Rep functions
as an administrative team lead for the office. This position
supports the physician and nursing staff in the delivery of health
care by performing a broad range of administrative related tasks to
maintain a smooth and efficient front office workflow. This
position also assists with providing a review of administrative
skills, assessing the workflow of administrative staff and
monitoring staff/scheduling coverage. Job Duties and
- Leads huddles to observe, assess and evaluate department
- Provides orientation and training for administrative
- Provides assistance in tracking and monitoring policies and
other department specific data for safeguarding organization
resources and monitoring of patient refunds.
- Manages the patient care flow and assists with monitoring
CS-Link message pools.
- Monitors and assesses administrative workflows, performs
observations of staff skills and performance abilities using
designated evaluation and observation tools, provides suggestions
for opportunities to improve and assists the Supervisor with the
preparation, documentation and make recommendations related to
- Manages the physicians' master schedules and coordinates all
schedule changes, teaches staff accordingly, and makes
recommendations for schedule improvements.
- Provides assistant to patients by explaining policies,
procedures, or services using administrative knowledge and direct
inquiries or complaints to appropriate medical staff members,
administrative staff, insurance plans, and other departments to
ensure satisfactory resolution.
- Assists with administrative support activities to address
physician and staff concerns such as facilities management, patient
billing, utilization management, quality management, risk
management, human resources, and payroll.
- Handles patient and provider correspondence.
- Processes and documents referrals and authorizations for
- Assist in administrative quality assurance measures and adheres
to all infection prevention standards.
- Acts as a team lead to include leading all aspects of the work
of others, assigning or allocating work to team, and ensuring tasks
are completed according to deadlines and quality standards.
Education: High school diploma or GED required. Associates
degree/college diploma highly preferred. Experience: Five (5) years
of experience working as a Patient Service Rep in an outpatient
clinical/medical office setting required. Six (6) years of
- Working Title: PSR Lead Offline/ Referral - Internal
- Business Entity: Medical Network Foundation Cedars-Sinai is an
EEO employer. Cedars-Sinai does not unlawfully discriminate on the
basis of the race, religion, color, national origin, citizenship,
ancestry, physical or mental disability, legally protected medical
condition (cancer-related or genetic characteristics or any genetic
information), marital status, sex, gender, sexual orientation,
gender identity, gender expression, pregnancy, age (40 or older),
military and/or veteran status or any other basis protected by
federal or state law. If you need a reasonable accommodation for
any part of the employment process, please contact us by email at
Applicant_Accommodation@cshs.org and let us know the nature of your
request and your contact information. Requests for accommodation
will be considered on a case-by-case basis. Please note that only
inquiries concerning a request for reasonable accommodation will be
responded to from this email address. Cedars-Sinai will consider
for employment qualified applicants with criminal histories, in
accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and
wellbeing of our patients and employees. This includes protecting
our patients from communicable diseases, such as influenza (flu).
For this reason, we require that all new employees receive a flu
vaccine based on the seasonal availability of flu vaccine
(typically during September through March each year) as a condition
of employment, and annually thereafter as a condition of continued
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- Administrative, Beverly Hills, California, United States
Keywords: Cedars-Sinai, Beverly Hills , PSR Lead Offline/ Referral - Internal Medicine, Healthcare , Beverly Hills, California
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