Front Office Manager (Medical)

Company: Beverly Hills Comprehensive Cancer Center LLC
Location: Beverly Hills
Posted on: May 25, 2023

Job Description:

At Beverly Hills Cancer Center, we vigorously pursue total health and wellness by delivering leading-edge medicine in a truly compassionate manner. By combining breakthrough research with advanced diagnostic technologies and a variety of treatment modalities including clinical trials, our dedicated medical professionals provide uniquely comprehensive care to those with cancer and other life-threatening diseases. We set our company apart by raising the bar to provide the highest level of care and becoming the center of choice for patients and referring physicians. We are seeking a reliable, dedicated, experienced Front Office Manager to join our growing team.


The Front Office Manager is responsible for overseeing the planning, organizing and coordinating daily operations to ensure quality patient care and streamlined access of service for all patients.


JOB FUNCTIONS


Responsible for all aspects of patient coordination and access to patients' services on a daily basis.

Oversee the planning, organization, and schedules of all imaging and radiation oncology patient appointments and access to service.

Enhance the patient experience by providing efficient and courteous service to all guests, clients and staff, with optimal customer service, and contribute positively to the team approach of the Center.

Responsible for technical and clerical aspects of patient coordination including authorization for service, patient satisfaction and problematic issues as they arise.

Facilitate work effort to bring continuous process improvement to related functions.

Organizational patient advocate addressing access issues.

Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training, approving timecards and time off requests and conducting performance reviews.

Develop, implement, and maintain all related policies and procedures.

Collaborate with leadership in the development and implementation of specific operational objectives to provide leading edge, patient focused clinical care.

Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities, and cost reduction opportunities.


PERFORMANCE REQUIREMENTS


Effective and professional working relationships with patients, medical staff, and the public

Demonstrated ability to identify problems, research, and make recommendations to resolve issues.

Excellent oral and written communication, interpersonal and conflict management skills

Promote and enforce a strong and positive corporate culture for the Center

Ability to multi task and promote teamwork


EDUCATION CERTIFICATION


Bachelor's degree in related field required


EXPERIENCE


Minimum of five to seven years of patient coordination, or equivalent experience with supervisor experience preferred.

Healthcare experience required. Experience in imaging and/or oncology setting is highly preferred.


REQUIREMENTS


Excellent computer skills and EMR knowledge

Excellent MS Office Suite knowledge (Word, Excel and Outlook)

Strong management skills and dealing with conflict resolution


BENEFITS


We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:


Health, dental, and vision insurance

401k

Company-sponsored life insurance

Voluntary supplemental life insurance

Voluntary short-term / long-term disability options

Flex PTO & paid holidays

Employee recognition programs

Team building events & employee appreciation lunches

Referral bonus programs

Job training, professional development, & continued education


Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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