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Assistant Boutique Manager, Men's - Neiman Marcus Beverly Hills

Company: LVMH
Location: Beverly Hills
Posted on: November 20, 2022

Job Description:


JOB TITLE: Assistant Boutique Manager, Men's

Job purpose:

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

* Improve every sale, minimize stock losses, and bring new clients to the business
* Open and close the boutique
* Coach, staff, schedule, merchandised, and complete inventory
* Ensure policies and procedures are followed in order to achieve maximum results


Tasks & responsibilities

Commercial Performance and Team Management:

* Increase sales and measure sales performance and conversion rates daily.
* Provide and inspire outstanding service to our customers
* Assist in assigning and monitoring sales goals of Sales Associates
* Responsible for clientele development
* Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
* Train, coach, develop, and lead sales associates in selling skills
* Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
* Facilitate proper communication between management and associates

Clientele Service and Management:

* Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
* Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Additional information

Product and Stock Management:

* Gather merchandise for transfers, damages, and returns-to-vendor (RTV's)
* Coordinate and participate in department inventories
* Monitor proper pricing of merchandise
* Minimize stock losses

Process Management:

* Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
* Help solve problems that affect the department's service, efficiency, and productivity
* Lock and secure the store, and oversee compliance with all security procedures
* Any other tasks as assigned from time to time

Skills & competencies

Ability to:

* Develop and train associates, build relationships, utilize skills of associates most appropriately
* Provide outstanding customer service
* Effectively manage sales staff toward achievement of sales and clienteling objectives
* Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
* Merchandised effectively
* Maintain a fair, consistent set of standards as they apply to work force
* Adjust priorities and manage time wisely in a fast-paced environment
* Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
* Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment


Keywords: LVMH, Beverly Hills , Assistant Boutique Manager, Men's - Neiman Marcus Beverly Hills, Executive , Beverly Hills, California

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