Assistant Front Office Manager
Company: Avalon Hotel Beverly Hills
Location: Beverly Hills
Posted on: August 5, 2022
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Job Description:
Job DescriptionReporting directly to the Front Desk Manager and
Rooms Manager, the Assistant Front Office Manager is responsible
for ensuring the daily operations of the Front Desk is run
efficiently and smoothly.
Responsibilities• Provide a warm, authentic greeting to all guests
according to company standards.• Display a positive and
enthusiastic attitude and be a team-player.• Ability to multi-task,
work in a fast-paced environment and maintain composure at all
times; be solutions oriented, open minded, and always seeking to
improve.• Understand and communicate Proper brand standards to
guests.• Provide knowledgeable and comprehensive information about
the neighborhood and surrounding areas.• Promptly answer, record,
and complete all guests' requests, phone calls, questions, or
concerns.• Process arrivals and departures, complete registration
paperwork, obtain and post payments, and balance cash banks.•
Execute check in process per company standards.• Arranging airport
and local transportation through established network of vetted
vendors and seeking new best practices.
Qualifications• Display a desire to exceed expectations with every
interaction• Flexible and organized• Able to work under pressure•
Dependable and detail-oriented• Opera PMS knowledge• Basic
knowledge and experience with Microsoft office products and the
internet• Must be able to stand for long periods of time• Proactive
and productive• Strong customer service skills• Initiates
innovative ways to bring value to the community• Outstanding
interpersonal skills• Excellent communication skills- both oral and
written• Strong ability to assess a situation, show good judgment,
and resolve conflicts• Attentive to details with excellent
follow-through skills• Work flexible schedules and willing and able
to work shift duties that may include evenings, nights, weekends
and holidays• Collaborate with Colleagues cross-departmentally•
Perform job functions with attention to detail, speed and accuracy•
Work cohesively with Colleagues as part of a team
Company OverviewProper Hospitality is made up of a diverse group of
passionate individuals who share a common love for hotels and the
art of hospitality. Our philosophy is simple: There is a right way
to do things and anything less just isn't proper. We are seeking
out the best of the best from inside and outside of the industry to
work alongside us as we grow a new kind of lifestyle Hospitality
Company inspired by a centuries-old tradition. The work is
challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability, gender,
gender identity or expression, genetics, or any other federal/state
protected category.
Proper Hospitality will consider qualified applicants with criminal
histories in a manner consistent with local Fair Chance Hiring
Ordinances.
Keywords: Avalon Hotel Beverly Hills, Beverly Hills , Assistant Front Office Manager, Executive , Beverly Hills, California
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