CRM Manager

Company: Food Management Search
Location: Beverly Hills
Posted on: May 14, 2022

Job Description:

Direct HireHy-Brid scheduleMy client is a well-known distribution Company with 80 retail stores located across the US. They are growing and expanding and in need of a Superstar to manage and lead their Oracle CRM Platform to the next level. This leader will be responsible for technology programs to transform relationship management and customer interaction capabilities, primarily leveraging Oracle's CRM platform. You will be the subject matter expert for CRM system functions and capabilities. You will lead the Oracle CRM technology platform and implement technology solutions using best in class CRM solutions to support the Company's CRM business strategyCandidate must have:CRM managementOracle CRMSales Management background, then moved into systems and analytics of CRMsOR has a Business Development background, then moved into systems and analytics of CRMsMust know the Power of Sales***This position is on the IT Side of things, so candidate must have those technical skills to be successful in this roleManage relationships with existing and new customers, sales leads, opportunities, sales activities through CRM systems (Oracle, Salesforce, SugarCRM, Siebel)Ensure the CRM system is acting as an effective sales funnel.Foster and Monitor Customer Relationships via CRM systemIdentification of opportunities in the lifecycle to increase customer acquisition, conversion and retentionDevelopment of a robust, actionable lead management strategy and programIntegration of CRM with legacy systemsDevelopment and management of a lead management program including automated marketing that engages and pulls prospects and customers through the lifecycleConceptualize-- develop-- and implement CRM processes and systems that will drive new customers, sales opportunities, increased sales and user adoptionKeep metrics and trends such as lead conversion rates and analyticsRequirements:Bachelor's degree5+ years of professional marketing experienceMBA a plusProven work experience as a CRM Manager / Director or similar role.3+ years' experience working with Oracle CRMSolid background in sales, customer experience and sales strategiesKnowledge of Salesforce, SugarCRM, Siebel Salesforce or similar applications a plus.Experience with data-driven software programs and business analytics are a mustCertification a PlusHands On Knowledge of CRM Systems. Plus working knowledge of CPQ, Marketing Systems.Knowledge of CRM best practices and relationship with other systems (ERP, CPQ, Marketing Campaign Systems)

Keywords: Food Management Search, Beverly Hills , CRM Manager, Executive , Beverly Hills, California