Manager, Operations - House Calls
Company: Sollis Health
Location: Beverly Hills
Posted on: May 13, 2022
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Job Description:
Job Description Your Responsibilities: In the role of Manager of
At Home Operations you will be responsible for the oversight of
Sollis Health's concierge House Call program in the LA and Santa
Monica areas. We are seeking a highly organized and patient-focused
team member to provide support, guidance, and operational
oversight. You will play an important role in supporting the VP of
At Home Operations in streamlining operations, workflows, measuring
metrics and managing the operations team. Specifically, your duties
will include: Oversight of the House Call operations team, ensuring
all day-to-day operations are occurring smoothly and KPIs are being
met. Optimizing the House Calls SOPs, workflows, and training
materials to further support the operations team and ensure an
exceptional patient experience Provide supervision, coaching, and
evaluations for all House Call team members. Serves as a mentor for
team leads/supervisors to encourage and facilitate a positive work
culture. Monitoring market trends, executing decisions on staffing
and workflow changes to optimize resources Reviewing all House Call
patient feedback forms in conjunction with the Membership team
addressing any concerns, celebrating wins, and operationalizing
changes were needed. Working collaboratively with external vendors
to ensure services are obtained and streamline processes where
needed Preparing budgets and hiring staff as needed Collaborating
with other markets on projects, as requested Performs related
duties as required. Experience We believe extraordinary people come
from a variety of backgrounds, but ideally, we would expect that
you have: Bachelor's degree required, Master's degree (MHA or MBA)
strongly preferred 3-5 years of related healthcare, house calls or
concierge experience Previous managerial experience required
Previous experience in operations, customer service, budget
management and staffing required Previous experience working in an
home care/house calls, emergency room, urgent care or surgical
center strongly preferred Must have experience using Excel and
Google Sheets Knowledge of Salesforce and eClinicalWorks is a
strong plus Skills: To be successful in this role, candidates will
demonstrate the following: Extraordinary organizational and project
management skills. Keen eye for detail and initiative to improve
operations. Leadership experience necessary with strong
interpersonal skills and high EQ Have outstanding customer service
skills and a high level of professionalism Be comfortable
interfacing with high profile clientele Comp & Benefits: Our people
are our greatest asset, so we designed a comprehensive compensation
and benefit package that matches. Some of our offerings include:
Competitive salary aligned with your experience Excellent benefits,
including healthcare, dental, vision 401K with matching 3%
Unlimited PTO (Starting in Jan 2022) 12 paid holidays Free Sollis
Health membership for you and your family Employee stock options
Yearly bonus Annual continuing education allocations Dedicated,
motivated team and chance to be part of a highly ambitious medical
startup Modern, elegant, and high-end work environment Flexible
schedule About Sollis Health Sollis Health is a members-only
medical concierge delivering expert, on-demand treatment in a
serene and private environment. Available 24/7, with zero wait
time, our service is designed to handle emergencies, everyday care
and everything in between. Our state-of-the-art centers are
equipped with advanced imaging equipment and an in-house lab,
enabling us to expedite your diagnosis and care. The Sollis
experience also includes our house call program, patient
coordination and advocacy provided by our care navigation team,
corporate/event testing, and more. We service New York, New Jersey,
Connecticut, the Hamptons, Los Angeles, South Florida and provide
around-the-clock telemedicine all over the world.
Keywords: Sollis Health, Beverly Hills , Manager, Operations - House Calls, Executive , Beverly Hills, California
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