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Housekeeping Director

Company: The Beverly Hills Hotel
Location: Beverly Hills
Posted on: May 12, 2022

Job Description:

Job Description Job Title Director of Housekeeping & Laundry Contract Type Permanent Status Full time Position Level Manager Position Overview Our Director of Housekeeping & Laundry is the expert in our Guest Room and Hotel Cleanliness A keen eye for the detail and a great leader They are entrusted with the implementation of processes and practices that align with keeping our Guest at the center of all we do. Culture champion for over 75 employees. They ensure adherence to DC Core Standards and responsible for the planning, organizing and giving direction to the staff. The also conduct interviews, hire/train employees; plan, assign and address concerns. Advocates and enables the Housekeeping structure, creativity, bespoke recognition and utilization of NEXUS. Continually evaluates organizational structure to ensure team is deployed based on strengths. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests. What you'll get Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position this will mean the following benefit package. --- Medical Benefits --- Pension/401k Plan --- Sick Time --- Hotel Benefits What you'll do A day in the life demands high levels of energy in order to keep up. They need consistency even though the days are never alike. Responsible for managing and overseeing daily operations during their day. Enhance and elevate NEXUS utilization from quality and quantity of information. Evaluate organizational chart to foster and support an environment of research, creativity, bespoke recognition and curiosity. Continually evolve and adapt based on changing guest/business requirements. Manage all month end financial requirements such as trial balance, accruals, check book maintenance and P&L variance critiques. Attend all labor and revenue meetings. Adopt a strength based deployment approach to leverage natural team talents. Follow through on all guest comments, complaints and other forms of communication. Evaluate Medallia, guest interview points as well as any other customer communication channels to create action plans and other required follow ups. Sometimes our guests have special requests involving personal preferences, specific room needs and even special occasions. This will include recognizing all in-House and VIP guests, building and strengthening relationships with our guests, upselling wine and wine knowledge, assigning shift teams, side work, and stations all to ensure our guests receives nothing but the best experience. Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Dir of Housekeeping is relied upon to report these and work with several other positions to correct. Communication is what keeps our departments running perfectly. You must communicate with other departments and extended hotel team in order to ensure the alignment remains. The items shared are essential. However, to ensure consistency, the Director of Housekeeping is provided with specifics on how we care for their department and our hotel. While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk or hear; and taste or smell. The employee frequently is required to walk and stoop, kneel or crouch. Ability to sit & stand for long periods (more than 10 hours). The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. What you'll bring --- All of our employees are ambassadors of our Vision, Values and culture. --- English is the primary language used in our hotel. Our Dir of Housekeeping must feel comfortable communicating in this language. --- Attention to detail is critical for our this role. --- We pride in nurturing an environment where Working Together is a must. --- Our hotels operate nonstop, this require flexibility from everyone on the team. Company Description The Beverly Hills Hotel For over a century, The Beverly Hills Hotel has been the spot for Hollywood---s brightest lights to socialize by the pool or romance in cozy private bungalows, while studio moguls and heavy-hitting financiers complete deals in the Polo Lounge. The hotel offers the ambiance of a relaxed resort with lush, fragrant gardens, palm-lined poolside atmosphere, beautiful guestrooms, and public areas reminiscent of timeless Hollywood glamour. Today, every visitor to ---The Pink Palace--- is pampered like a celebrity. With an ideal location on Sunset Boulevard, steps away from Rodeo Drive, in one of the nation---s most coveted Zip Codes --- 90210 --- The Beverly Hills Hotel is whatever a guest wishes it to be. It can be a place to see and be seen, to catch glimpses of famous faces, or to revel in splendid luxury. The hotel features 210 guestrooms and suites, spread among 12 acres, including private historic bungalows with a residential feel. Its popular dining options include the iconic Polo Lounge, vintage Fountain Coffee Room, Bar Nineteen12 and the Cabana Caf--. A Spa is also offered, in addition to its legendary pool and cabanas. With superlative service, a location offering privacy in the heart of a city, and enduring and dramatic beauty that, thanks to a recent restoration that remained faithful to the Hotel---s architectural and interior design traditions, The Beverly Hills Hotel is more captivating than ever.

Keywords: The Beverly Hills Hotel, Beverly Hills , Housekeeping Director, Executive , Beverly Hills, California

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