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Director of Operations

Location: Beverly Hills
Posted on: November 22, 2021

Job Description:

Job Details

Job Location
AC Hotel Beverly Hills - Beverly Hills, CA

Position Type
Full Time

Job Shift

Job Category


We are currently looking for a versatile, organized, and efficient manager to join our team. The Operations Manager will support multiple functional areas throughout the hotel by making independent decisions that help each team meet and/or exceed business objectives. This position will support F&B, Sales/Catering, Rooms Operations, Accounting, and Staff Services. In addition, the position will directly oversee IT, Security, Transportation.


  • Assist Sales and Catering team by following up on customer inquiries through phone or email. Respond to all customer inquiries within 24 hours or sooner.
  • Draft group contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented.
  • Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests.
  • Preside over weekly 10-day BEO reading and daily 3-day BEO readings
  • Report generation as needed
  • Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
  • Develops and maintains client files
  • Assist with the preparation of all documents and forms related to the staff member personnel files and the hiring process, including but not limited to pre-screening and reference checks.
  • Assist F&B as required covering, food/beverage ordering, scheduling, and other miscellaneous needs.
  • Be prepared to advise the General Manager of all matters relating to Staff Services and Accounting. Priorities as the General Manager establishes them shall be completed on a timely basis.
  • Assist our Front Desk operation as needed.
  • Assist in the oversee the Guest Service program - responding to guest needs, adjusting, liaison between brand GSS and property.
  • Liaison with security and transportation services to ensure all needs are met.
  • Assist with IT needs via our third-party vendors as needed.
  • Schedule Security, transportation, and IT staff.
  • Coach, council, and manage performance of Security, transportation, and IT staff.
  • Create a positive culture within Security, transportation, and IT staff departments.
  • Coordinate all onsite accounting functions. Act as a liaison for all corporate accounting requests.
  • Ensure that all invoices are coded and scanned to the corporate office or third-party controller for processing of payables in a timely manner on a weekly basis.
  • Maintain complete and accurate accounting files in order to handle vendor inquiries.
  • Reconcile vendor statements and solve any discrepancies.
  • Ensure that all Accounts Receivable billings go out with supporting backup for all charges in a timely manner.
  • Audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy.
  • Audit city ledger on a weekly basis and inform the General Manager of any credit risks or potential write offs.
  • Perform all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of the hotel to achieve objectives.
  • Answer guest calls and customer inquiries as needed
  • During peak arrival and departure times, support front desk with check ins and check-outs.
  • Setup room blocks
  • Maintain group rooms control.
  • Be familiar with all company policies and benefits.
  • Be an active part of the property team supporting and developing the desired Azul Hospitality culture
  • Drive product quality and a unique guest experience at every opportunity
  • Take pride in the overall look and feel of the hotel never walking past something out of place
  • Maintain a refreshing attitude focused on positive friendly interactions with guests and staff
  • Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
    • Be familiar with all company policies and benefits. SUPPORTIVE FUNCTIONS

      In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
      • Assist with any guest inquiry.
      • Follow all company and safety and security policies and procedures.
      • Report maintenance problems, safety hazards, accidents, or injuries.
      • Perform other reasonable job duties as requested by the General Manager.PHYSICAL DEMANDS
        • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by resort environmental systems.
        • Must be able to sit at a desk for up to four (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
        • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
        • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
        • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
        • Must be able to lift up to 75 lbs. occasionally.
        • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
        • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
        • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
        • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
        • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
        • Requires manual dexterity to use and operate all necessary equipment.
        • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
        • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

          The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
          • Must be able to travel on occasion, as needed.
          • Must be able to speak, read, write, and understand the primary language used in the workplace.
          • Requires good communication skills, verbal, written and electronic.
          • Considerable knowledge of complex mathematical calculations and computer programs.
          • Must have excellent leadership capability and customer relations skills.
          • Must be detail oriented with outstanding organizational and communication skills.
          • Must possess intermediate computer skills.
          • Must possess basic computational ability.
          • Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
          • Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
          • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
          • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
          • Self-driven and able to work independently
          • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.EDUCATION

            High school or equivalent education required.

            Bachelors degree and/or equivalent level of education preferred.

            • Hotel Operations experience required.
            • Three to Five years of Management experience required.
            • Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.LICENSES OR CERTIFICATIONS

              Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

              EXEMPT POSITION

              Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all the compensation to which they are entitled.


              All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

              ..... click apply for full job details

Keywords: AZUL HOSPITALITY MASTER, Beverly Hills , Director of Operations, Executive , Beverly Hills, California

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