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Assistant Clinic Manager

Company: SkinSpirit Skincare Clinic and Spa
Location: Beverly Hills
Posted on: November 16, 2021

Job Description:

Driven by our shared passion to "Inspire Confidence", SkinSpirit is a pioneer and leader in aesthetic face, skin and body treatments. Founded in 2003, our mission is to elevate our client's beauty and confidence through scientifically proven methods and comprehensive services performed by expert practitioners. Today, our luxurious clinics span California, Texas, Utah and Washington and we are expanding rapidly, and we are the proud to be the number one provider of Botox and dermal fillers in the U.S. We thrive in a people-first culture dedicated to supporting each other, our clients and our communities, and we were voted one of Fortune's Top 20 Places to Work in Healthcare in 2021. Join us and use your passion, talent and drive to deliver the SkinSpirit experience!We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours/week) we offer Medical, Vision, and Dental insurance.Position Overview: The Assistant Clinic Manager is responsible for supporting the clinic manager in positioning the business for consistent growth by ensuring daily operations are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients.What You'll Do:

  • Assist the clinic manager in managing all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, policies, and procedures
  • Assist the clinic manager to meet and exceed monthly revenue goals set by the Regional and Executive Leadership Team
  • Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients
  • Recruit, retain and develop a high-performing and diverse team
  • Support staff growth through 1:1 touch bases and training
  • Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
  • Oversee, track, and address all client feedback; report to management and share with impacted employees
  • Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company
  • Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
  • Assist the leadership team with additional tasks or duties as requestedWhat You'll Bring:
    • High School diploma required; Bachelor's degree preferred
    • 3+ years of relevant experience; experience in retail, hospitality or spa industry is desired
    • 1+ years of experience in managing teams to achieve high performance required
    • Ability to lead, coach and develop employees to achieve goals
    • Must be willing to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings weekends and holidays.
    • Ability to perform job functions with minimal supervision
    • Demonstrated ability to learn quickly, anticipate challenges and develop solutions
    • Highly organized with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
    • Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization
    • Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn new technologiesPhysical Requirements:
      • Prolonged periods of sitting at a desk and working on a computer
      • Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, or crawl, talk and hear
      • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 poundsSkinSpirit is consistent with state public health orders and policies, requiring employees to be fully vaccinated against COVID-19 and show proof of vaccination where permitted by state law. Medical and religious exemptions from the COVID-19 vaccine may be available to those who qualify. Employees who have approved exemptions must follow additional protocols where required, such as enhanced COVID-19 testing, mandatory vaccine-related education/discussions, and/or other infection prevention requirements in accordance with company policy, CDC or state and local public health government orders.SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.Job Type: Full-timeBenefits:
        • 401(k) matching
        • Dental insurance
        • Employee assistance program
        • Employee discount
        • Flexible spending account
        • Health insurance
        • Paid time off
        • Parental leave
        • Referral program
        • Vision insuranceSchedule:
          • Day shift
          • Holidays
          • Monday to Friday
          • Overtime
          • Weekend availabilitySupplemental Pay:
            • Bonus payEducation:
              • High school or equivalent (Required)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: SkinSpirit Skincare Clinic and Spa, Beverly Hills , Assistant Clinic Manager, Executive , Beverly Hills, California

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