Account Manager

Company: OWNZONES Media Network
Location: Beverly Hills
Posted on: March 26, 2020

Job Description:

About Us OWNZONES Entertainment Technologies' mission is to create technology that empowers content creators to reach their consumers globally. We believe that media should be experienced in whatever way the consumer sees fit and that stories should be created and discovered without limits. Our suite of SaaS solutions are built entirely in the cloud and leverage the most cutting edge video supply chain workflows and formats to make these beliefs a reality. Today, we are one of the foremost cloud-based video supply chain companies, and our solutions are helping shift the entire industry towards the cloud. -- Job Description OWNZONES's Operations team is seeking an Account Manager to be our main point of contact for our customers in our managed services space. You will receive orders from our Content Partners and collaborate with our Operations team to ensure that their titles are delivered on time and error-free to our OTT and Broadcast partners. The position will be based in Beverly Hills and you will be part of a larger, international Content Operations team with whom you will collaborate on innovative approaches to tooling and workflow solutions. In this role you will Bridge the gap between our client's day to day needs to ensure that they receive outstanding and prompt service from our Operations teams Input orders in our proprietary tools, track asset readiness, and ensure milestones are being hit. All the while communicating priorities to our external and internal teams and mitigating risks as the titles flow through our supply chain Support the broader Operations team as a resource for escalation and work to remove roadblocks Develop strong relationships with our colleagues in Product and Development in order to positively influence our content deliveries Use data to back up your decision making, workflow improvements, and tooling enhancements Advocate on behalf of your team and build strong relationships with internal and external partners Be confident in asking our clients to change the way they provide title lists and assets to us in order to scale our delivery output Requirements 5+ years of client and operational management in the media industry A proven track record of improving operations in a product-centric digital servicing company Clear communication and the ability to manage expectations Success in leading teams through change and driving change Curiosity to learn about all aspects of our business and applying that knowledge to help improve the operations team Ability to establish strong relationships with internal and external teams Experience with agile methodologies like scrum for project management Ability to adapt to the OWNZONES culture and values Even better if A thorough understanding of digital supply chain operations Technical background in video codecs (in particular IMF), audio codecs, and Timed Text formats Knowledge of streaming platforms and their delivery specifications You will be successful if Our client's needs are being met and titles are being delivered efficiently and effectively The Operations team is owning their areas of responsibility and is communicating effectively Operations improves their performance metrics of on-time and error-free year over year Your team is inspired and understands how the work they do contributes to company goals

Keywords: OWNZONES Media Network, Beverly Hills , Account Manager, Executive , Beverly Hills, California