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Luxury Marketing Lead

Company: Compass
Location: Beverly Hills
Posted on: September 20, 2022

Job Description:

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.
The Luxury Division - Luxury Lead (West)
Team Overview
The Luxury Division team oversees Compass' luxury listing support and ensures that customers (real estate agents) are provided with the necessary tools to be competitive in the luxury space. The team is responsible for driving growth of Compass' luxury market share across all regions by providing customers with competitive marketing opportunities and strategies, delivered with elevated service, with a goal of driving customer success. Operationally, the team is focused on customer satisfaction, increasing employee efficiency, unlocking capacity, and reducing the cost to serve customers -- while continuously improving service levels in the areas of response, resolution, and ease of access to support.
As a Luxury Lead you will help oversee the Luxury projects for your jurisdiction (East/West) and provide support for the regions as it relates to TLD (The Luxury Division). You will be responsible for project management, coming up with strategic opportunities and being the voice for TLD. You will collaborate across the various departments and assist in progressing against KPIs in conjunction and being a partner for the Associates on your team to ensure you are keeping up with the day to day operations & continuing to push to be the best in class for our customers.
Key Responsibilities

  • Responsible for end to end luxury listing support for agents in territory (strategies / training / pitch support).
  • Impeccable communication and presentations skills; ability to act as voice of TLD to employees and agents within territory.
  • Strong organizational and project management skills with the ability to manage several simultaneous projects in a high growth, fast-changing environment.
  • Excellent communicator who can effectively and succinctly speak to senior leaders, manage multiple stakeholders and cross-functional teams to solve complex/challenging operational and people issues; acting as the voice of the agent and employees back to the central TLD team / leadership.
    • Responsible for timely and clear responses to agent inquiries
    • Be a strategic partner to the team's leadership, helping determine end-to-end best practices for operationalizing internal marketing processes from initial project scoping to final implementation and future measurement.
    • Contribute to projects that directly impact annual KPIs as determined by VP of Marketing / Head of Luxury; such as streamlining marketing and design tools to drive positive impact for our customers and improve organizational efficiencies across field marketing teams
    • Responsible for creating measurable impact that relieves field marketers from luxury work.
    • Support development of agent facing materials for TLD (Agent decks for councils / sales meetings / recruiting efforts / pitch efforts).
    • Support recruiting, retention, and onboarding efforts in partnership with leadership and SGM team.
    • Expected 15% of time dedicated to travel
      Job Skills & Requirements
      • 5-7 years of experience in marketing, luxury, or branding role
      • Previous experience in real estate preferred
      • Great listening skills, connect well with others, and empathetic of the customer's pain points
      • Skilled communicator with great interpersonal skills, ability to build and manage relationships
      • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
      • Possess a deep understanding of marketing strategy and planning with the ability to identify the right tactics across a multitude of channels
      • Excellent project management skills with a proven track record to meet deadlines.
      • Ability to work independently, taking ownership over your own projects while working collaboratively in a team environment to drive best practices.
      • Meticulous attention to detail, highly organized.
      • Has multi-tasking down to a science and thrives in a demanding, fast-paced environment
      • Can thrive in a demanding, fast-paced environment, and wear multiple hats.
      • Visual and artistic ability; strong working knowledge of creative programs such as InDesign and Photoshop
      • Familiar with project management tool Workfront a plus
        Do your best work, be your authentic self.

        At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

        Notice for California Applicants

Keywords: Compass, Beverly Hills , Luxury Marketing Lead, Advertising , Beverly Hills, California

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