Complaints Management Specialist - Must SAP, ERP & Order Management (Entry Level)
Company: millenniumsoft
Location: San Diego
Posted on: April 2, 2026
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Job Description:
Position : Complaints Management Specialist - Must SAP, ERP &
Order Management (Entry Level) Location : San Diego, CA Duration :
12 Months Total Hours/week : 40.00 1 st Shift Client: Medical
Device Company Job Category: Healthcare Level Of Experience: Entry
Level Employment Type: Contract on W2 (Need US Citizens Or GC
Holders Only) Interviews - phone and MS Teams video 3 Must haves:
Positive attitude & team player SAP experience would be preferred
Order management background Note: Candidates must have high
attention to detail, clear communication both written and verbal.
Looking for experience within similar industry, order management,
ERP systems such as SAP. Education: College degree preferred. Job
Description: This role is responsible for interacting directly with
our customers and various internal functional groups to ensure the
timely delivery of custom reagents and services. Primary
responsibilities include supporting the custom reagent program as
the liaison between the customer and the business, with focus on
sales quotes and order management. This role gathers customer
requirements and specifications for make-to-order product
configurations and pricing, to be used in creating quotes and sales
orders and will act as the liaison between the customer and
program/technical experts as needed. This role serves as the
primary point of contact for customers throughout the ordering
process. This role maintains technical accuracy and completeness of
quote and order management processes, utilizing various software
applications and business tools. Direct customer contact via
telephone and e-mail are a key part of the job. Attention to
detail, order accuracy, compliance with department standards, and
excellent time management skills are required. Must be able to work
independently with minimal supervision and be capable of suggesting
process improvements to ensure internal efficiencies are realized
and maintain a high level of customer satisfaction. Additional
projects may be assigned which are relatively complex in nature
where sound judgment and product specific knowledge is required.
Desired Skills And Experience: Experience with SAP or similar ERP
system is highly preferred Experience with SalesForce or similar
CRM system preferred Demonstrated proficiency in MS Word, MS Excel,
and email systems is required Proactive self-starter that drives
for results Customer Advocate with ability to foster and maintain
relationships Excellent verbal and written skills Able to
troubleshoot problems and resolve customer complaints Effective
organization, planning and time management skills are required
Working knowledge of quote and order management processes Duties
And Responsibilities: Daily coordination of all customer-facing
activities related to custom (make-to-order) reagent quote and
order management, including follow-up and resolution. Communicates
with external customers via phone and email. Interacts directly
with intercompany/international client offices to support regional
customers. Interacts with Marketing, Operations, Manufacturing,
Technical Application/Product Support, Planning and other
functional groups to drive the process from quote to order
fulfillment. Responds accurately to the customer and internal
client personnel inquiries, providing pricing, availability, terms
and conditions, and other product and order related information.
Reviews custom reagent quote requests and prepares sales
quotations, ensuring accuracy and configuration compatibility to
allow for successful creation of corresponding sales orders.
Ensures appropriate approvals and documentations are present before
completing transactions. Performs other related duties and
assignments as required.
Keywords: millenniumsoft, Beverly Hills , Complaints Management Specialist - Must SAP, ERP & Order Management (Entry Level), Administration, Clerical , San Diego, California
