Administrative Lead
Company: City National Bank
Location: Beverly Hills
Posted on: March 7, 2023
Job Description:
ADMINISTRATIVE LEAD
WHAT IS THE OPPORTUNITY?
Leads the daily activities of a small staff of administrative
colleagues for a business unit supporting the Manager and a team of
professionals. Manages workflow and delegates work to ensure a high
level of client service and efficiency. Provides guidance and
direction to assigned colleagues overseeing work schedules and
assignments. Supports the Manager by performing administrative
activities and participates in assigned projects, discussions, and
decisions that relates to the location assigned. Ensures
confidentiality and compliance of activities and provides
information, recommendations and/or direction as requested by the
Manager. Frequently communicates with staff and actively partners
with other lines of business to convey information.
Risk Management Division
This is a great opportunity to grow your career with a stable and
expanding organization as a member of City National's Risk
Management team. The focus is on ensuring business activities
remain safe, compliant and well-positioned for future opportunity
and sustainable growth.
WHAT WILL YOU DO?
- Manage workflow, establishes priorities, and determines work
assignments for administrative colleagues.
- Manage work schedules and activities to ensure appropriate
coverage and support.
- Monitors performance and participates in conducting effective
performance appraisals.
- Provides feedback on individual accomplishments, areas of
improvement, and problems to Manager and participates in
accomplishing objectives.
- Provide assistance in the understanding and interpretation of
Bank and Division policies and procedures, as appropriate.
- Ensure assigned colleagues are in compliance with specified CNB
compliance guidelines
- Maintain continuity among staff by documenting and
communicating issues, actions and continuing needs, and provide
feedback to Manager.
- Serve as the principle point of administrative contact and
liaison between management and staff, other LOBs, clients, etc.
providing information and assistance as appropriate.
- Coordinate and schedule various meetings, events, conferences,
and pubic activities ensuring availability of facilities,
equipment, personnel, materials, and that services are implemented
and maintained efficiently and effectively. Coordinate activities
with other divisions and outside organizations.
- Lead/attend meetings. Prepare correspondence, memoranda,
documentation and presentation materials for meetings.
- Review, research, resolve and summarize a variety of
statistical and administrative information, including but not
limited to client segmentation, new client reporting, colleague
surveys, etc. Prepare recurring and ad hoc reports and compose
correspondence for timely distribution to PB Manager and
professional staff.
- Perform research and analysis on specific issues, as required,
and independently prepares non-routine
- letters and/or reports, which may be highly sensitive and
confidential in nature.
- Gather information from various sources (i.e., internal files,
computer reports, etc.) and organize into specified/established
format. Perform various operations (e.g., mathematical
calculations, sorting data, etc.) on information gathered from
various sources for use by Manager and staff. Contact clients
and/or Bank personnel to request information/documentation.
- Work independently on special projects by organizing and
coordinating information and requirements; planning, arranging, and
meeting schedules.
- Represents the Manager and team to both external and internal
clients consistent with the CNB culture of relationship management.
Ensure quality client service, responsiveness, and effective and
efficient support.
- Learn and master internal computer systems to include "my CNB",
Galaxy, etc. and assists others in the maintenance and use of these
systems.
- Set up and maintain a wide variety of manual and electronic
materials, filing systems, and databases, receive, screen and route
incoming calls. Respond to complaints and inquiries in a timely and
efficient manner. Open, sort, and distribute incoming mail.
- Manage, plan, and forecast the schedule of the Manager and
assist in managing emails to ensure timely reply. Draft word
documents, spreadsheets, and PowerPoint presentations, as
needed.
- Maintains up-to-date knowledge of Bank policies and
procedures.
Division Specification
Technology & Innovation
- Provide administrative support for T&I Senior Leadership
Team (meeting schedules/expense reports)
- Provide administrative support for the overall Division (mail,
office supplies, liaison to Premises, etc)
- Support division reporting (e.g. FTE/Contractor reporting,
vacation reporting, Org charts)
- Organize and lead division social events as part of the People
Committee & supporting all sub committees (supporting all 4
sub-committees)
- As part of the People Committee ensure that Tech Connect Site
content/calendar are updated
- Support overall T&I Event Planning
- Coordinate the Work from Home program for T&I
- Acts as a back-up for CIO support
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- H.S. Diploma
- 4 years in an administrative capacity
- 2 year basic computer experience required (eg. Microsoft Work,
Excel, Outlook, and Powerpoint
Skills and Knowledge
- High School Education or equivalent of five years of
experience, Bachelor's Degree preferred.
- Excellent verbal and written communication skills.
- Excellent interpersonal and client service skills; knowledge of
bank policies and procedures.
- Ability to handle problem situations with colleagues and
clients effectively, Strong supervisory or lead experience.
Compensation
Starting base salary: $25.93 - $41.43 per hour. Exact compensation
may vary based on skills, experience, and location. This job is
eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these
basic qualifications
The preceding job description has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do,
including the benefits and perks we offer our colleagues. Get an
inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to
diversity and inclusion. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status or any other basis protected by
law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one
we've always gone further than the competition to help our clients,
colleagues and community flourish. City National Bank was founded
in 1954 by entrepreneurs for entrepreneurs and that legacy of
integrity, community and unparalleled client relationships
continues to drive phenomenal growth today. City National is a
subsidiary of Royal Bank of Canada, one of North America's leading
diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: City National Bank, Beverly Hills , Administrative Lead, Administration, Clerical , Beverly Hills, California
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